Maggy Williams

Experience

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  Estonian Air

  Oct 2007 - May 2009

  Passenger Service Agent
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  Elion Enterprises Ltd

  May 2009 - Jun 2010

  Business Customer Consultant
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  AirBaltic

  Jun 2010 - Mar 2012

  Travel Advisor

  Front office operations in Tallinn Airport and Tallinn City Center offices, creating and changing bookings, sales offers for travel agencies, handling passenger irregularities related to airline traffic, highly experienced in Amadeus Reservation System.

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  IBM Global Technology Services Northeast and Southwest Europe at IBM Ireland Limited

  Mar 2012 - Aug 2013

  Technical Support Representative

  Technical support, troubleshooting, software installations, project work, quality checks

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  IBM Ireland

  Aug 2013 - Jun 2015

  Project Manager

  Supporting technical tests and rollouts for number of projects and programmes (SEPA, Business Unit Refresh, new branches, Windows 7)Working with both onshore and offshore resources making sure we have full team available all the time.Co-ordinating and leading technical deployments in both Pre-Production and Production environments from IBM sideCreating and progressing change tickets according to Change Management procedures agreed between IBM and Bank of IrelandLooking after and forecasting project financials according to agreed SOWs, making sure budgets baselines and forecasts are accurate,Project status reporting to both IBM PMO and Bank of Ireland representatives (weekly financial reports, highlight and status reports) Show less

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  KBC Bank Ireland

  Jun 2015 - Aug 2020

  Release Coordinator

  • Planning, co-ordination and drive of different phases and activities involved in releasing new software into development, test and production environments• Scheduling large scale monthly software releases to Live environments, defining the scope and deliverables of release, running status meetings with technical and business stakeholders, overseeing each phase of the release is compliant with audit.• Ensuring all software releases or changes have been through user acceptance testing and have appropriate and traceable test results and approval available.• Emergency release management • Working along with Incident management on high priority issues Show less

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  IBM

  Aug 2020 - Nov 2021

  Release Manager

  • Establishing, maintaining and driving various release and go-live activities• Managing risks and impediments that impact release scope, schedule or quality• Communications management• Ensuring that software being changed or released is traceable, secure and and only correct and tested versions get installed• Review of release notes, test reports and deployment packages• Performing automated deployments• Organize the release content and plan and lead the Go Live activities during Production deployments• Participate in incident management process and organize emergency patches Show less

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  Arvato Financial Solutions Tech Center

  Nov 2021 - Sept 2022

  Technical Release Manager

  • Scheduling, planning, and controlling the software's development and delivery processes• Collaborating with DevOps team(s) to ensure the delivery of the service on time• Taking responsibility for the Release Management lifecycle that involves the stages such as scheduling the release, coordinating between teams, vendors and deployment of release as per the schedule• Coordinating the release after completing previous stages in the software development lifecycle (testing, deployment, risk assessment), collaborating actively with the development and relevant product teams Show less

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  Rush Street Interactive

  Sept 2022 - now

  Release Manager