Stefan Parreiras Silva

Experience

• 

  Orica

  Jan 2006 - now

  Responsible for delivering and integrating solutions to our customers at the field of systems, networks, and cybersecurity.Responsible for integrating a diverse work team from different areas, with the role of a technological enabler for the coexistence of our digital solutions, complying with network and cybersecurity requirements.Members of the Digital team in charge of implementing and adopting the concept of the digital hub in Latin America, to be a center of cooperation to our customers, to effectively deliver solutions to enable Orica operations to satisfy customer’s needs Show less - Regional leader of the IT Infrastructure and Operations team, responsible for the management of internal and external infrastructure resources in Orica LATAM - Responsible for managing the capacity, availability, and integrity of the IT infrastructure - Leader of the IT Infra specialists and service providers in LATAM - Responsible for budget planning and management - IT representative of regional and global projects in IT Infrastructure, application, EUC, cybersecurity, and others - Responsible to maintain and manage the lifecycle of 1400+ IT assets - Regional responsible for the transition of Service Desk LATAM to the Center of Excellence in Manila, Philippines - Member of IT team working on the merge of Exsa Peru and Orica. Show less - Team leader of the IT customer services and support team in Orica LATAM - Responsible for maintaining effective processes, prioritizing, and resolving incidents and requests, ensuring proper processing, coordination and response to customers and internal business stakeholders. - Responsible for the regional implementation of the service desk based on the Follow-The-Sun model. - Major IT Incident coordinator for LATAM. - Regional IT representative in the first workshop of IT globalization in Orica. - IT representative in Orica Singapore for a period of three months. - Responsible for IT initiatives that drove savings of BRL200K+/year Show less - Member of the IT technical staff, responsible for handling IT incidents, requests, and demands in the LATAM region. - Agent responsible to run SoD policies in Virsa Access Enforcer for SAP R/3. - Main IT analyst in the implementation of e-invoice system, traceability and Cisco IP Telephony. - Responsible to maintain and monitor on-premises infrastructure such as servers, call managers, switches, routers and others- Member of IT team that worked on the merge of Dyno Nobel Brazil and Orica Brazil. Show less

  • Lead - Digital Solutions

    Oct 2022 - now

  • Business Engagement Lead IT/OT - LATAM (Acting)

    Oct 2021 - Oct 2022

  • IT Infrastructure Operations Leader - Latin America

    Jan 2019 - Oct 2022

  • IT Customer Support and Services Leader – Latin America

    Feb 2013 - Dec 2018

  • Support Analyst

    Oct 2008 - Jan 2013

  • Support Analyst

    Jan 2006 - Sept 2008