Ibrahim Karam

Experience

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  EgyptNetwork

  Sept 2008 - Dec 2009

  Network Engineer

  Responsibilities:o Responsible for implementing routing and switching projects. o Perform professional level troubleshooting on customer’s different solutions for links starting from internal customer network to the ISP link.o Handle and follow up field technicians operations to ensure all field operations solved in time.o Put Project Plan for the new projects, and make documentation for the projects like scope of work, project documentation, and network drawing.o Monitor, troubleshooting, maintains and develops the core network, beside handling ADSL & SDSL clients calls and troubleshooting their issues.Platforms: o Cisco routers 3600,1700,7200,1600 and 3800 series (configures it, update its IOS and also backup its configuration).o Cisco switches 3550 and also Modular ones like catalyst 6509 (configures it, update its IOS and also backup its configuration).o 3COM switches SuperStack 3 Switch 4400.o Dslams D-Link, C-COM and different brands of ADSL Routers.o Lucent Max 20, max 4000 and different brands of SDSL Routers.o Wireless Modems and Access Points. Show less

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  JELECOM

  Jan 2010 - Feb 2012

  Technical Training Manager and Instructor

  Responsibilities:o Design and implement CISCO labs to deliver training services.o Participate with Training Planning Directorate to define the training needs for the different functions in IT field.o Participate with Training Design Directorate to prepare the training material.o Evaluation of training material delivered by external training providers (outsourcing training)o Delivering training courses and seminars in field of CISCO products through teaching (N+, ICND1, ICND2, IINS, Route, Switch, and Tshoot) courses. Trained more than 2000 students. Show less

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  TEgypt

  Mar 2012 - May 2013

  Senior Network Engineer

  Responsibilities:o Participating in the design of the network topology.o Responsible for Network installation, administration, Implementation and troubleshooting.o Applying configuration and revising it for Cisco switches and routers.o Preparing security policy for application on network security appliances.o Configuration and troubleshooting VPN site to site.o Design, installation, configuration and administration Cisco Communication Manager Express.o Provides operational support, incident and problem resolution for the customer Network, Security and Telecommunications Infrastructure.o Troubleshoots and resolves internal and external connectivity issues.o Provides advice and guidance on network and security aspects.o Supports the planning, design, testing and implementation of new Network and Security Infrastructure and Architectures.o Network Monitoring: Analyzes network activity and network problems to discover and prevent systematic errors. Recommends network design changes/enhancements for improved systems availability and performance. Show less

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  Raya Integration

  Jun 2013 - Oct 2014

  Senior Network Security Engineer

  Responsibilities:o Participating in the design of the network topology.o Responsible for Network installation, administration, Implementation and troubleshooting.o Applying configuration and revising it for Cisco switches and routers.o Preparing security policy for application on network security appliances.o Configuration and troubleshooting VPN site to site.o Design, installation, configuration and administration Cisco Communication Manager Express.o Provides operational support, incident and problem resolution for the customer Network, Security and Telecommunications Infrastructure.o Troubleshoots and resolves internal and external connectivity issues.o Provides advice and guidance on network and security aspects.o Supports the planning, design, testing and implementation of new Network and Security Infrastructure and Architectures. Show less

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  Bright Star Communications (BTC Networks Subsidiary Company)

  Jan 2015 - May 2018

  Senior Pre-Sales Systems Engineer

  Responsible for technical and business requirements discovery for various IT Networking Technologies and solution design, engineering and consulting, proposal preparation support and technical presentations to customers for our full suite of networking products and solutions.Responsibilities:o Identify business needs from customers and propose appropriate solutionso Identifying opportunities to drive more value from an organization's investment through a combination of technical, operational and organizational initiativeso Design and/or recommend technical solutions based on suitable vendorso Responsible for RFP, preparing bidding document, Proof-of-concept and cowork with sales team to catch business opportunity and face competitive challengeso Provides technical consultation support to sales and customerso Work with the Sales Team to develop opportunities with new and existing clients and lead technical sessions with clients to discover requirements and develop solutionso Prepare project proposals including Bill of Materials, Engineering Professional Services Estimate, and Statement of Worko Participate in client and prospective client calls with Sales team and perform customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions.o Responsible for growing strategic product sales and revenue through proactive engagement with customers Show less

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  StarLink - Trusted Cyber & Cloud Advisor

  May 2018 - Jan 2023

  • Establish me as a trusted advisor to prospects and customers working with my Account Manager and the local partners within my territory.• Deliver high-quality Demos and POCs to our customers.• Responsible for conduction of Partner Events, Workshops, and Enablement Sessions.• Delivering training for both Partners and customers.• Architect and propose validated solutions that address the identified. cybersecurity problems in each unrivaled environment.• Understand and effectively differentiate against our top competitors.• Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved.• Building respectable relationships and trust with partners and customers.• Ensure ongoing customer happiness, support, and adoption. Show less

  • Pre-Sales and Services Manager

    Oct 2021 - Jan 2023

  • Presales Consultant

    May 2018 - Oct 2021
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  Kaspersky

  Jan 2023 - now

  Presales Manager