Ken Ng Kian Yi

Experience

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  Singapore Airlines

  Mar 2010 - Dec 2016

  Cabin Crew

  ★ Earned the organisation’s Band A employee rating amongst 8000+ Cabin Crew in annual performance appraisal. Awarded to Top 10% of employees.★ Consistently awarded compliments from colleagues and passengers through SIA’s internal and external feedback channel★ Coached 100+ Cabin Crew Trainees on their operational roles during their supernumerary flights★ Stepped up as Complex Leader to lead the Economy Class CabinBeing a cabin crew involves wearing different hats in various situations. Trained in building a strong rapport with my passengers, I always attempt to anticipate the needs of our frequent flyers, even before they verbalise it. In addition, I manage medical and safety matters and even the occasional baby-sitting! Show less

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  OCBC Bank

  Jan 2017 - Dec 2017

  Business Banking Manager (Commercial Banking - Cash)

  ★ Drive business development of SME business accounts via a consultative approach.★ Managed and grew a portfolio of partnerships with Corporate Secretaries from 10 to 20. ★ Oversee the land-and-expand model for individual SME accounts by cross-selling bank products.

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  Singapore Airlines

  May 2018 - now

  Cabin Crew

  ★ Returned & earned the organisation’s Band A employee rating amongst 8000+ Cabin Crew in annual performance appraisal in 2018, 2019 & 2020. Awarded to Top 10% of employees.★ Coached 100+ Cabin Crew Trainees on their operational roles during their supernumerary flights★ Stepped up multiple times as Complex Leader to lead the Economy Class Cabin★ Stepped up as Volunteer in Cabin Crew Control Centre during the Covid-19 crisisBeing a cabin crew involves wearing different hats in various situations. Trained in building a strong rapport with my passengers, I always attempt to anticipate the needs of our frequent flyers, even before they verbalise it. In addition, I manage medical and safety matters and even the occasional baby-sitting! Show less

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  Singapore General Hospital

  Apr 2020 - Jul 2020

  Care Ambassador (Secondment)

  ★ Volunteered for the pioneer batch to represent Singapore Airlines as Care Ambassadors to provide direct assistance to the healthcare sector. Working with various allied healthcare professionals, we worked as a unit to deliver the best healthcare to patients, from admittance to discharge.★ Led a team of 8 Care Ambassador in the creation of a customised appreciation gift project.