Stanley ,PMP

Experience

• 

  CNNSL

  Jul 2010 - Jun 2013

  Customer Service Representative

  Maintaining a positive, empathetic and professional attitude toward customers at all times• Responding promptly to customer inquiries• Communicating with customers through various channels• Acknowledging and resolving customer complaint• In-depth knowledge of product and services in order to answer customer queries effectively• Processing orders, forms, applications and request• Keeping records of customer interactions, transactions, comments and complaints• Communicating and coordinating with colleagues as necessary• Providing feedback on the efficiency of the customer service process• Managing a team of junior customer service representatives• Ensure customer satisfaction and provide professional customer support.• Using of various applications to troubleshoot and resolve customer queries. Show less

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  Quanteq Technology Services, Ltd

  Jul 2013 - May 2019

  IT Project Manager

  IT PROJECT MANAGER• Managing all operating system and end user software• Managing infrastructure (Microsoft exchange, Share point portal, Windows) and connection solutions and workstation connectivity, local area networks, intranet and internet applications.• Ensuring the integrity and security of enterprise data on host computer, multiple databases and during transfer in accordance to business and industry best practices regarding privacy, security and regulatory compliance.• Managing input/output fleet including printers and other devices.• Render technical support during training programs, conferences and meetings such as deploying setting up and maintaining multi-media systems/gadgets• Managing end user account, permissions, access rights and storage allocations in accordance with best practices regarding privacy, security and regulatory compliance.• Performing network and security audits• Performing and testing routine system backup and restores• Troubleshooting system and network problems and diagnosing and solving hardware or software faults and replacing parts as required• Analyzing system server, applications, networks and input/output device performance• Recommending, scheduling and performing software and hardware improvement upgrades, patches, reconfiguration and/or purchase• Installation of VSAT and network operation support• Responsible for working with Satellite Communication Equipment Vendors, VSAT Service Providers and Teleport Operators• Creating required reports in response to business user needs• Installation, Testing and Servicing of Satellite, Microwave, RF Communication.• Project Planning, Execution & Implementation, IT Systems Integration and Demonstration,• Responsible for liaising with the Satellite Operator & Field Engineers to bring the new Sites into the Network and interacting with the Customers, Vendors, Satellite Operators for resolution of Service-related problems Show less

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  Tech Mahindra

  Jun 2019 - now

  • Solution Delivery Manager

    Jun 2019 - now

  • Solution Delivery Manager

    Jun 2019 - Jun 2024
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  Sterling Bank

  Jun 2024 - Jun 2024

  Project Manager Scrum Master