Laura Medina

Experience

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  NrGize Lifestyle Cafe

  May 2008 - Aug 2008

  Shift Leader

  • Opening and closing daily.• Nightly bank deposits.• Earned a promotion to shift leader three weeks after joining the company.

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  Children's Museum of Houston

  Dec 2008 - Aug 2010

  Discovery Guide

  • Facilitated visitors' learning by describing, modeling, and prompting engagement with the Museum’s exhibits.• Served as the teaching guide for visiting classrooms, leading students through the curriculum focus set for each exhibit for each age/grade.• Successfully managed small groups of volunteers during the summer months.• Heavily involved with reforming the employee training process in August of 2009.• Recognized by management and guests for outstanding customer service in all aspects of my work. Show less

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  Sheraton Suites Houston Near the Galleria and Culinaire International

  Aug 2010 - Nov 2011

  Guest Services Agent

  • Perform basic cashiering duties.• Answer, record, and process all guest calls, requests, questions, or concerns.• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.• Maintain confidentiality of proprietary materials and information.

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  TK Images, LLC

  Nov 2011 - Jun 2012

  Product Distributor

  • Restock office supplies, answer phone calls and emails.• Manage photographer schedules.• Sort photos to the appropriate listings.• Delivering products to clients.

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  EEvents Group, LLC

  Jun 2012 - Aug 2013

  Assistant Planner

  • Assisted in proactive planning, communication, and scheduling for diverse events, including annual programs, dinner functions, networking events, and special interest group meetings. Managed timelines and resources to ensure successful event execution and alignment with project goals.• Oversaw the management of pre-event and on-site registration processes, including tracking via databases, generating reports, and producing attendee badges. Ensured accurate data management and streamlined processes to enhance event efficiency.• Participated in planning committee meetings by organizing agendas, documenting minutes, and tracking action items.• Managed the procurement and logistics of equipment and rentals, including setup, teardown, and coordination of overall event execution. • Coordinated donor acknowledgment and guest follow-up, ensuring timely and professional communication. Manage these tasks to maintain strong relationships and support the success of future events. Show less

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  SCHOOL OF THE WOODS

  Aug 2013 - Jul 2022

  Front Desk

  • Coordinated communication and provided direction to staff, students, parents, and the public to ensure smooth daily operations.• Managed telecommunication systems to efficiently handle inquiries, route calls, and relay messages.• Assessed and prioritized inquiries and issues, taking decisive action or directing them to the relevant team members for resolution.• Oversaw document and material processing, ensuring timely distribution to appropriate parties and maintaining documentation accuracy.• Welcomed and engaged visitors, effectively identifying their needs and directing them to relevant personnel to facilitate productive interactions.•Developed and maintained detailed student records, ensuring accuracy and adherence to school protocol. Show less

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  Advance Solutions Corp. (ADVANCE)

  Jul 2022 - now

  Software Developer

  • Collaborate with cross-functional teams including developers, project managers, and business stakeholders to ensure alignment of technical solutions with business objectives.• Conduct thorough testing and troubleshooting of custom solutions to ensure high quality and reliability.• Deliver comprehensive documentation and training materials to facilitate smooth adoption and maintenance of implemented solutions by clients and end-users.• Act as a subject matter expert in ServiceNow, staying up to date with the latest features and enhancements to provide innovative solutions to clients. Show less