Jordan Colona

Experience

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  Streetside Market

  Oct 2019 - Jan 2020

  Hostess, Food Runner

  - Answered calls to help customers with their questions and concerns, as well as take to-go orders.- Assisted wait staff with food delivery and guest requests on a timely basis.- Greeted customers and helped them with any questions they had.- Helped customers with take-out orders.

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  The Boston Restaurant LLC

  Feb 2020 - Aug 2022

  Food Expeditor/Runner

  - Collaborated with 10+ employees during high-volume periods to improve seating availability and food delivery to tables.- Trained new expeditors, food runners, and hosts in accordance with company policies and procedures.- Assisted in the preparation of food plates, ensuring that they were of good quality and appearance.- Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.- Handled diner complaints with 7-10 kitchen employees and promptly served replacement menu items. Show less

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  RISE Haunted House

  Oct 2022 - Dec 2022

  Customer Service Specialist

  - Analyzed customer data to identify problems, develop solutions, and provide high-quality service.- Collaborated with coworkers and managers to resolve difficult and high-level customer issues.- Communicated with customers about product and service inquiries, and processed payments in a timely and accurate manner.- Processed Credit Card and Cash Payments.

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  The BLVD Lounge and Grill

  Feb 2023 - Jul 2023

  Server

  - Handled register, bar, dine-in tables, and to-go orders during high traffic times. - Conduct all transactions involving card, cash, gift cards, and refunds. - Organized the bar and dine-in area and kept it clean for efficient service.- Ensured the area was properly stocked and notified supervisors of any inventory shortages.

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  Bridgestone Americas

  May 2024 - Aug 2024

  Health and Safety Intern

  - Developed engaging safety moments to enhance workplace safety awareness. - Authored a comprehensive “how-to” guide for creating safety moments, distributed company-wide.- Revised critical Bridgestone Procedures, including: Introduction and Index, OSHA Record Keeping and Retention, Visitor Requirements and Reporting a Fatality, Inpatient Hospitalization, or Loss of an Eye to OSHA.- Updated training and education content and creating MP4 videos for: Bloodborne Pathogen Awareness and Hazard Communication Awareness. Assited the safety team in completing site self assessments including: Industrial Hygiene, Life Safety, Emergency Organization, Heat Stress, and Mobile Equipment.- Attended and observed hot work area inspections and the issuance of hot work permits.- Participated in and observed Machine/Safety releases, a rescue drill, and engaged in daily safety team activities and responsibilities.- Participated in teammate discussions to promote safety awareness and improvement. Show less