Lerothodi Lerothodi

Experience

• 

  Rej Tech Investments

  Apr 2013 - Jan 2015

  IT Support Technician

  • Performed accurate diagnosis of desktop, applications, networking, and infrastructure issues and effectively applied practical solutions.• Implemented troubleshooting on desktops, laptops, and mobile devices in preparation for the service report.• Identified network connectivity, ping, and administered and designed LANs, WANs, and the internet.• Installed and supported telecommunication equipment.• Maintained a log of all problems detected and system backups.• Led and maintained backups for project work such as new builds.• Worked closely with software suppliers to resolve operational issues as and when such problems arose. • Collaborated with technical team to develop effective and results-based IT solutions for the company.• Supported all Windows 8/8.1/Azure, Office 2013 and 2016, and windows server configurations within the organization. Show less

• 

  Botswana Fibre Networks

  Feb 2015 - now

  IT Systems Engineer

  Performs system maintenance activities, including monitoring parameters, maintaining security/quality assurance and controlling access.Responds to user requests and system operation issues, provides assistance to programming and operations personnel in the utilization of software and resolution of user or systems problems.Determine and implement best practices for the engineering, configuration, administration.Design and implement business applications/packages into the ManageEngine application frameworkAssist desktop engineering with ManageEngine Service Desk plus and automated build processes, including performance tuning.Provide extensive troubleshooting in the installation and configuration of Service Desk plus; diagnose Service Desk plus desktop deployment issues (defects, errors, inconsistencies in system function, outputs, etc.) and perform root cause analyses.Assist in the conversion of existing automated deployment tools and processes into Service Desk plusGenerate software licensing reporting. Show less