Grace Mckenna

Experience

• 

  A4e Australia

  Mar 2010 - Nov 2011

  Recruitment advisor

  Whilst living in Sydney Australia for just under two years I worked for A4e Australia as a recruitment advisor. My role consisted of placing disadvantaged job seekers into secure employment.

• 

  Croydon Health Services NHS Trust

  Apr 2012 - Jun 2012

  Front of House Receptionist

  Managed a busy reception desk for a family planning clinic through the trust’s employment bank. This was a temporary contract inbetween my travels.My role consisted of:•Checking patients in for their appointment on arrival • Dealing with frequently complex queries over the telephone and face to face • Preparing patient's medical records • Filing patient's medical records.

• 

  Croydon Health Services NHS Trust

  Oct 2012 - now

  I am currently employed by Croydon Health Services as a medical secretary to four paediatricians within the acute paediatric's department. My role consists of a wide range of responsibilities including:•Audio typing •Finessing outsourced letters from India. •Managing patient wait lists •All aspects of patient appointments •Dealing with large amounts of frequently complex telephone queries from patients families and clinicians •Managing and prioritising large amounts of incoming emails • Chasing up medical reports •Sorting post • General administration duties including scanning, photocopying and uploading correspondence to patients medical records •Arranging prescriptions • Taking minutes for monthly meetings • Collating data for management. Show less I was the team's first administrator therefore my role involved a significant amount of process development. As the service evolved, my role developed alongside my knowledge and skills. My position consisted of a wide range of administration and secretarial duties: •Setting up a new patient database using Microsoft Excel • Planning events such as education and information sessions •Organising multi disciplinary team clinics •Diary management •Travel arrangements for members of staff •Collation of data for monthly audits •Creating monthly newsletter and posters •Dealing with large volumes of emails from the teams inbox and my own personal inbox, post and faxes • Dealing with frequent, complex telephone queries •Ordering equipment for the team •Managing the team’s social media account • Preparing for various meetings, Including taking minutes •Downloading medical data off patient’s blood glucose metres and insulin pumps in order to assist the doctors and nurses to manage patient’s accordingly. Show less Worked for the Adult Diabetes Services as one of the team’s three administrators. My role consisted of supporting a large multi disciplinary team. My responsibilities were: •Dealing with all aspects of patient appointments •Lead co-ordination for patient education programme (DAFNE) •Assisting clinicians with triaging and prioritising patient referrals •Preparing agendas and taking minutes for weekly team meetings •Dealing with frequently complex telephone queries from patients and their families, clinicians and pharmaceutical representatives •Managing team’s petty cash •Diary management •Arranging lunch meetings for clinicians with pharmaceutical representatives •Providing basic clinical advice under the guidance of clinicians •General administrative duties including filing patient notes, photocopying and scanning correspondence. Show less

  • Medical Secretary

    Mar 2017 - now

  • Administrative Lead for the Community, Paediatric, Diabetes Services

    Jan 2014 - Mar 2017

  • Administrator for the Adult Diabetes Services

    Dec 2012 - Jan 2014

  • Office Administrator

    Oct 2012 - Nov 2012