James Gennetti

Experience

• 

  Little Caesars Pizza

  Mar 1992 - Jul 1995

  Store Manager

  • Managed on-site and off-site installation, repair, maintenance, and test tasks.• Installed new equipment and explained operation and routine maintenance protocols to customers.• Responded quickly to emergency maintenance requests for timely on-call support.

• 

  Xerox

  Jul 1996 - Aug 1999

  Onsite Account Manager

  • Managed on-site and off-site installation, repair, maintenance, and test tasks.• Installed new equipment and explained operation and routine maintenance protocols to customers.• Responded quickly to emergency maintenance requests for timely on-call support.

• 

  RetroFit Technologies

  Aug 1999 - Jun 2002

  Field Service Technician

  • Managed on-site and off-site installation, repair, maintenance, and test tasks.• Installed new equipment and explained operation and routine maintenance protocols to customers.• Responded quickly to emergency maintenance requests for timely on-call support.

• 

  Comcast Cable

  Jul 2002 - Oct 2024

  • Managed and motivated employees to be productive and engaged in work.• Accomplished multiple tasks within established timeframes.• Cross-trained existing employees to maximize team agility and performance. • Conducted testing sessions on new products and features.• Provided advanced technical support to cross-functional teams in a timely and efficient manner, utilizing problem-solving skills.• Provided guidance and instruction on new products and features across multiple teams.• Monitored system performance metrics during field Maintenance work. • Diagnosed errors or technical problems to determine proper solutions.• Trained and supervised other technicians in the field.• Utilized diagnostic tools to analyze system performance issues and identify root causes of problems.

  • Supervisor, DIV Engineering Comm Ops Fulfillment

    Jun 2017 - Oct 2024

  • Advanced Technical Support Tier 4

    Oct 2005 - Jun 2017

  • Field Service Technician

    Jul 2002 - Oct 2005
• 

  RESS foundation

  Jun 2019 - now

  Executive Board Member

  executive board member of a 501c non-profit that is raising money to fund the filming in the eyes of another. a story to bring awareness of the struggles of a transgendent child's went through growing up in the '90s

• 

  Miss Cindy's Dog Grooming

  Jan 2020 - now

  Business Manager

  • Implemented cost-saving measures to reduce annual operational costs by 10%• Streamlined the payroll process by 36%• Increased web traffic for the business by 50% through targeted online advertising.

• 

  Castle Hill Gaming

  Dec 2024 - now

  NH HHR Field Service Technician