Deepak Dhakka

Experience

• 

  Accenture

  Mar 2015 - Jun 2016

  Incident Management Analyst
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  SNC-Lavalin

  Aug 2016 - May 2023

  Responsible for maintaining the configuration structures for all the infrastructure’s CIs - including their ''owner'', their interrelationships and configuration documentationProduction and delivery of reports – status accounting, trend analysis, high value, reporting on high impact configuration items. ad hoc.Identify configuration discrepancies in all IT environments and ensure an accountable owner mitigates these.Managing engagement with stakeholders; linkages to other areas that may be dealing with CM related functions (Asset, License Management).Continuously evaluate existing processes and procedures to ensure that Configuration Management is being carried out in the most efficient and effective manner and initiate appropriate corrective action.Develop, review, and improve processes to maximize efficienciesCoordinate User Acceptance Testing extensively and communicate test results Partner with the packaging team to work through issues and defects to resolution Show less

  • Software Portfolio and Configuration Analyst

    Aug 2016 - May 2023

  • SME - IT Service Management

    Aug 2016 - May 2021
• 

  AECOM

  Jun 2023 - now

  I have been entrusted with several key responsibilities that align closely with the demands of a Service Delivery Manager position. At AECOM India Pvt. Ltd., I specialize in supporting GSM initiatives by conducting data collection, assessment, and generating detailed reports on software utilization. My ability to review, summarize, and interpret software usage and financial data has been instrumental in our strategic planning processes.

  • Senior Consultant - Technology and Business Management

    Oct 2024 - now

  • Senior Consultant - Global Software Management

    Jun 2023 - Oct 2024