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Hugo Poon

Hugo Poon

Mobile Specialist

Followers of Hugo Poon500 followers
location of Hugo PoonVancouver, British Columbia, Canada

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  • Timeline

  • About me

    BCIT Entrepreneurship Student - Marketing Management | VP of Events for BCIT JDC West

  • Education

    • Simon Fraser University

      2013 - 2019
      Bachelor of Arts - BA Criminology

    • BCIT School of Business + Media

      2023 - 2025
      Marketing/Marketing Management, General

  • Experience

    • Best Buy

      Apr 2015 - Sept 2017
      Mobile Specialist

      Promoted and sold the leading major cellular companies in Canada while providing expert advice based on clients' needs. Responsible for file management of service agreements and inventory management. Handled client-specific warranty claims and fulfilled operational duties.

    • TELUS

      Sept 2017 - Sept 2022
      Sales Representative

      Responsible for building strong client relationships to secure client acquisitions. Developed a personal sales strategy to meet and exceed monthly sales goals by 15%. Utilized a customer relationship platform (CRM) to perform 7+ outbound calls daily and close potential leads while managing sales transactions in-store. Awarded for exceeding sales performance in 2019, 2021, and 2022.

    • Service Canada

      Sept 2022 - Jan 2023
      Payment Services Officer

      Responsible for answering 10+ calls daily through a multi-phone line system responding to Employment Insurance inquiries. Analyzed complex claims in detail while managing documents for data entry. Responsible for understanding and applying legislature policies to process or finalize claims. Trained in service excellence and interpersonal skills such as empathy and active listening.

    • BCIT JDC West

      Jun 2024 - now
      VP Events

  • Licenses & Certifications