Bret C.

Experience

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  Time Warner Cable

  Jun 2005 - Aug 2005

  Intern

  Database work with Advanced Technology groupIT assistant

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  Qualcomm, Inc.

  May 2006 - Dec 2006

  Engineering Intern

  Worked on chipset team for low-cost MSM. Acted as the right-hand man for the chip integrator by owning and operating Perl scripts used to connect blocks at the top-level of the chip. Verified top-level test mode functionality by running simulations. Was responsible for the memory built-in self-test of the chip and worked closely with experienced engineers to perform duties.

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  Advanced Micro Devices

  Apr 2007 - Apr 2008

  Systems Development Engineer

  Worked for highly demanding customer debug team. Displayed problem-solving skills for all generations of AMD and customer products and platforms. Root caused and closed-out over 20 issues in a year. Learned AMD debug tools and techniques. Examined issues with equipment such as oscilloscopes, logic analyzers, and interposers.

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  AVAI Ventures

  Jul 2008 - Nov 2017

  Software Developer

  Hired as an entry level software developer to work a special project within the company. Moved into role as lead iOS developer for new mobile division after 6 months. Lead the development and delivery of all apps for the first 2 years.Lead developer for over 50+ apps delivered to App StoreLead iOS architect for AVAI Mobile Platform, a system that became the foundation for the mobile app service we sell and support Created and managed multiple iOS Developer accounts for both AVAI and client needs Collaborate with team to define, design, and ship new features/appsMaintained code quality and organizationEnsured performance, quality, and responsiveness of applicationsIntegrated numerous third party libraries and servicesLeveraged Apple design principles and interface guidelines Show less

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  AVAI Mobile Solutions

  Jul 2008 - Nov 2017

  Project Manager

  Transitioned from software development role into full time project management role to fill a company need. Led majority of the company mobile projects from start to finish while eventually focusing on the larger, custom clientsImplemented projects using Waterfall and Agile methodsUsed wide array of project management tools to suit client needsManaged between 50-100 active clients at any given timeResponsible for teams from 2-8 members in sizeEnsured projects were delivered on-time, within scope, and within budgetCoordinated internal resources and third parties /vendors for execution of projectsDeveloped detailed project plans to track status and progressLed process definition and documentation efforts to define corporate policies and procedures for project management teamDeveloped project scopes and objectives, involved stakeholders, and ensured technical feasibilityUsed appropriate verification techniques to manage changes in project scope, schedule costsMeasured project performances using appropriate systems, tools, and techniquesPerformance risk management to minimize project risksEstablished and maintained relationships with third parties/vendors/clients Show less

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  Wisconsin Department of Children and Families (DCF)

  Jan 2018 - Feb 2019

  Project Manager II

  Responsible for technical projects related to the Division of Management Services and Division of Safety and Permanence that involve a development team of 5 total members.

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  Zendesk

  Feb 2019 - May 2022

  Responsible for listening to Zendesk customer’s functional and technical requirements and mapping them into business minded goals wrapped around Zendesk functionality. Provided recommendations based on prior technical & customer solution experience, and responsible for definition, documentation, and execution of the appropriate technical solution. Worked hand-in-hand with Zendesk Professional Services Engagement Managers, Developers, and Consultants on various activities within a customer engagement as the technical solution designer and owner.Responsibilities:Understand, document, and implement customer requirements according to scope. Ask questions and dig into the customer’s use-case, capture the business problem we are solving together, and finally design their Zendesk in order for the customer to be successful.Execute design & configuration sessions with customers (onsite or remote)Produce Technical Design Documents (“TDD”) and Zendesk Custom App Specification Documents in accordance with customer needsPer TDD, perform functional testing and work closely with Zendesk developers on defect resolutionSupport the Consulting team with the functional design & configuration of ZendeskConduct virtual technical trainings, and knowledge transfer sessions to customersWeekly communication to Engagement Manager on project status, issues, and remaining effort on project deliverables Engage on several paid projects concurrentlyMaintain technical product expertise across the entire Zendesk product lineRespond to high-profile, high-impact customer escalations in a confident mannerGather technical requirements and provide level of effort estimates for customers Show less

  • Senior Technical Architect

    Sept 2021 - May 2022

  • Technical Architect

    Feb 2019 - Sept 2021