Jason Pratt

Experience

• 

  Keystone Aviation

  May 2002 - Oct 2003

  Customer Service Representative

  • Made arrangements for limousine, hotel, car rental, and catering service for pilots and passengers.• Answered all incoming calls and provided assistance to callers.• Prepared financial statements for fuel orders, aircraft maintenance & cleaning, and catering.

• 

  Charter Communications

  Sept 2004 - Jun 2006

  • Diagnosed cable and data problems throughout system and fixed issues accordingly.• Installed cable, internet, and digital phone service for residential and commercial accounts. • Assisted customers with their questions regarding their accounts or cable service.• Helped new customers decide which cable package best fit their needs.• Provided exceptional customer service by developing rapport with customer.

  • Broadband Data Technician

    Aug 2005 - Jun 2006

  • Customer Service Representative

    Sept 2004 - Aug 2005
• 

  Sheds USA

  Jan 2007 - Nov 2008

  Project Coordinator

  • Constructed buildings throughout New England; ordered required supplies for construction projects.

• 

  AutoZone

  Apr 2009 - Oct 2009

  Customer Service Representative

  • Provided computer assistance in helping customers find auto parts and directions for their vehicles.• Ensured store was well maintained, organized, and facilitated store inventory. • Utilized POS system to effectuate transactions and process cash and credit card payments.

• 

  1249 Wine Bar

  Dec 2011 - Jun 2012

  Food Preparation

  • Prepared food, maintained clean work environment, coordinated private parties & banquets.

• 

  Connect/One

  Sept 2013 - Apr 2014

  Dispatch Supervisor

  • Routed 75-150 work orders daily to one of 12-15 technicians.• Supervised completion of all work orders to ensure accuracy.• Ensured technicians followed company procedures to be certain contractual obligations were met.• Oversaw all commission reports and payouts.

• 

  Holy Family Home and Shelter

  May 2015 - now

  Case Manager

  •Supervise 25-30 women and children to ensure safety and well-being of all shelter residents.•Provide crisis intervention and support clients daily as clinically indicated.•Work in conjunction with counselors and shelter support staff to maintain normal shelter operations.•Help residents develop treatment plans to secure affordable housing and sustainable employment.