Jason Pratt

Jason Pratt

Customer Service Representative

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location of Jason PrattWillimantic, Connecticut, United States

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  • Timeline

  • About me

    Case Manager at Holy Family Home and Shelter

  • Education

    • Daniel Webster College

      2002 - 2003
      Private Pilot Certification Aviation/Flight Operations

      Private Pilots License. Passed FAA (Federal Aviation Administration) Written Exam.

    • Nonnewaug High School

      1998 - 2002
      High School High School Diploma

      Graduated with High School Diploma

  • Experience

    • Keystone Aviation

      May 2002 - Oct 2003
      Customer Service Representative

      • Made arrangements for limousine, hotel, car rental, and catering service for pilots and passengers.• Answered all incoming calls and provided assistance to callers.• Prepared financial statements for fuel orders, aircraft maintenance & cleaning, and catering.

    • Charter Communications

      Sept 2004 - Jun 2006

      • Diagnosed cable and data problems throughout system and fixed issues accordingly.• Installed cable, internet, and digital phone service for residential and commercial accounts. • Assisted customers with their questions regarding their accounts or cable service.• Helped new customers decide which cable package best fit their needs.• Provided exceptional customer service by developing rapport with customer.

      • Broadband Data Technician

        Aug 2005 - Jun 2006
      • Customer Service Representative

        Sept 2004 - Aug 2005
    • Sheds USA

      Jan 2007 - Nov 2008
      Project Coordinator

      • Constructed buildings throughout New England; ordered required supplies for construction projects.

    • AutoZone

      Apr 2009 - Oct 2009
      Customer Service Representative

      • Provided computer assistance in helping customers find auto parts and directions for their vehicles.• Ensured store was well maintained, organized, and facilitated store inventory. • Utilized POS system to effectuate transactions and process cash and credit card payments.

    • 1249 Wine Bar

      Dec 2011 - Jun 2012
      Food Preparation

      • Prepared food, maintained clean work environment, coordinated private parties & banquets.

    • Connect/One

      Sept 2013 - Apr 2014
      Dispatch Supervisor

      • Routed 75-150 work orders daily to one of 12-15 technicians.• Supervised completion of all work orders to ensure accuracy.• Ensured technicians followed company procedures to be certain contractual obligations were met.• Oversaw all commission reports and payouts.

    • Holy Family Home and Shelter

      May 2015 - now
      Case Manager

      •Supervise 25-30 women and children to ensure safety and well-being of all shelter residents.•Provide crisis intervention and support clients daily as clinically indicated.•Work in conjunction with counselors and shelter support staff to maintain normal shelter operations.•Help residents develop treatment plans to secure affordable housing and sustainable employment.

  • Licenses & Certifications

    • Sexual Abuse Prevention Training

      Praesidium, Inc.
      May 2015
    • Peer Facilitaion Training

      Connecticut Community for Addiction Recovery
      May 2015
    • Broadband Data Technician I & II

      Charter Communications
      Aug 2005
    • Volunteer Professionalism

      Connecticut Community for Addiction Recovery
      Apr 2015
    • Conflict Resolution

      Connecticut Community for Addiction Recovery
      May 2015
    • Customer Service Representative

      Charter Communications
      Oct 2004
  • Volunteer Experience

    • Server

      Issued by Amistad Soup Kitchen on Jan 2014
      Amistad Soup KitchenAssociated with Jason Pratt
    • Receptionist, Computer Help, Facility Maintenance

      Issued by Connecticut Community for Addiction Recovery on Feb 2015
      Connecticut Community for Addiction RecoveryAssociated with Jason Pratt
    • Coach & Umpire

      Issued by Bethlehem Little League on Jan 2002
      Bethlehem Little LeagueAssociated with Jason Pratt