James Menendez

Experience

• 

  United States Department of Defense

  Jul 1985 - Feb 1987

  System Analyst

  Mr. Menendez developed online and batch programs for the Agency’s Financial and Accounting system. He was responsible for reviewing, testing, and enhancing applications written by others and maintaining Unit Development Folders for all software.

• 

  National Computer Security Center

  Feb 1987 - Feb 1989

  Systems Analyst

  Assigned to the Technical Guidelines Division at the National Computer Security Center responsible for developing security guidelines that are part of The Rainbow Series. Primary author for guidelines on Audit, Configuration Management, Design Documentation, and Trusted Distribution for Trusted Computer Systems. Also served as co-chair of the Trusted UNIX Work Group (TRUSIX).

• 

  Atlantic Research Corporation

  Jan 1989 - Jan 1995

  Mr. Menendez conducted System Security Analysis, Clandestine Vulnerability Analysis, Covert Channel Analysis, and INFOSEC Independent Verification and Validation of the Automated Emergency Action Message Processing and Dissemination Systems (AEPDS). He performed a technology survey for trusted products for SPAWAR and identified trusted database products and technologies that would be available to the Navy Battle Force elements throughout a 20-year period. Mr. Menendez also provided information security expertise to the Electronic Power Research Institute for the Utility Communication Architecture (UCA). Show less

  • Business Development Manager

    Jan 1991 - Jan 1995

  • System Security Engineer

    Jan 1989 - Jan 1991
• 

  NEC Corporation of America

  Jan 1995 - Jan 1999

  Executive Director

  Mr. Menendez was the Executive Director of the Advanced Identification Solutions Group of NEC Technologies’ Automated Fingerprint Identification Systems (AFIS) Division responsible for delivering NEC’s finger imaging technology to the global commercial market to increase the security and accuracy of personal identification. Mr. Menendez delivered biometric solutions for a variety of applications in different markets including healthcare, finance, and social services. In this position, Mr. Menendez directed business operations including strategic planning, product definition, design, and development; marketing and sales; public relations; and account management. He managed a staff of five direct reports, two consulting companies, and NEC resources in several countries throughout the world. Mr. Menendez was featured on ABC World News Tonight, CNN, and at international symposia on this topic. Show less

• 

  CSC

  May 1999 - Oct 2016

  Mr. Menendez leads the Business Management Office for CSC on the Transportation Security Administration's (TSA's) Information Technology Infrastructure Program (ITIP) contract. In this role, Mr. Menendez oversees business operations for the contract to include resource management, facilities, subcontractor management, physical security, communications, and client billing. Since taking on the role, Mr. Menendez initiated and implemented changes in multiple areas to reduce cycle times, eliminate costs, improve reporting accuracy, and increase client satisfaction. Mr. Menendez has been very effective at fostering collaboration amongst the program departments to better align business and operational needs to operate more effectively. Show less Chief Performance Officer (CPO) for the Transportation Security Administration's (TSA's) Information Technology Infrastructure Program (ITIP) contract. Responsible for Service Level Management, Risk Management, Quality Assurance, and Customer Satisfaction. Identify and implement performance improvement intiatives to gain efficiencies and increase client satisfaction. Continue to focus on employee engagement as a key element of service quality through the creation of a Leader Development Program and numerous mentoring relationships. Show less Leader of a 1,500 person global organization responsible for security service offering development and service delivery to external customers in the Government and commercial sectors globally as well as to internal customers. The scope of these services include regulatory compliance, security operations, and business resiliency. Effectively Integrated security controls into different business areas including Internal Audit, Delivery Assurance Reviews, and World Sourcing which resulted in ISO 27001 certification being achieved at multiple centers. Developed and maintained a highly successful Employee Engagement model consisting of Quarterly All Hands meetings, bi-monthly Newsletters, Skip Level meetings, International Video Teleconferences, Employee Recognition events, and ad hoc communication as required to effectively reach the global employee population base. Actively participated in new business pursuits as the senior executive for CSC’s security capabilities supporting client workshops such as Yellow Pad and orals. Security representative on multiple internal Committees including the CIO Council, CSC’s Compliance and Ethics Council, and the Executive Security Task Force. CSC senior representative on various Government/Industry partnerships including the Defense Industrial Base and National Security Business Alliance Council. Responsible for $250M in revenue globally and achieved double digit revenue growth for two consecutive years. Show less Mr. Menendez lead a 350 employee organization responsible for security service delivery to CSC’s outsourced customers. He was responsible for over $40M in budget and consistently exceeded financial targets on an annual basis. Mr. Menendez was the senior management interface to clients who met regularly with customers to review operational performance and handle escalations. While Director of the Americas, Mr. Menendez defined, implemented, and oversaw the execution of security strategies for commercial customers to address security policy and regulatory requirements such as ITAR, Sarbanes Oxley, Payment Card Industry, and HIPAA. He was responsible for hiring and mentoring Lead Information Risk Managers to support commercial accounts in the Americas. Mr. Menendez defined the Data Center Controls Program to support compliance activities across the North American Data Centers. In addition, he defined and implemented CSC’s strategy for delivering managed security services to commercial clients. Show less Mr. Menendez developed the position of Lead Information Risk Manager to support CSC’s Commercial Outsourcing accounts. This role established the single point of contact for security matters and the primary interface to internal audit departments for major clients across different industries. Mr. Menendez led the audit remediation effort for a large global chemical Corporation across three global data centers. He led a team of security engineers that supported a Global Internal Audit for a major oil corporation in Asia, Europe, and the United States. While in this position, Mr. Menendez implemented Security Improvement Programs on several accounts to address security deficiencies and client satisfaction issues. Show less

  • Senior Principal, Business Management Office

    Mar 2013 - Oct 2016

  • Chief Performance Officer

    Aug 2010 - Mar 2013

  • Vice President, Global Security Solutions

    Apr 2007 - Aug 2010

  • Director of the Americas, Global Security Solutions

    Apr 2003 - Apr 2007

  • Senior Manager, Information Security Operations Center

    May 1999 - Apr 2003
• 

  CSRA Inc

  Aug 2015 - Oct 2016

  FCS Program Manager

  Mr. Menendez is the Program Manager for the FAA Cloud Services Contract (FCS). Mr. Menendez is the single point of contact for the FAA and is responsible for the financial and operational performance of the program. The FCS is an enterprise cloud computing contract to consolidate the FAA’s data centers and migrate applications to the cloud. The program is currently in the implementation phase, and over the past eleven months Mr. Menendez has lead the implementation of the colocation environment at the Equinix Data Centers in Ashburn, VA and Sunnyvale, CA and the installation of CSRA’s monitoring and control tools. The FCS implements a cloud brokerage model using AWS and Microsoft as the initial Cloud Service Providers (CSPs). As the PM, Mr. Menendez interfaces with all of the FCS partners including AWS, Microsoft, EMC, Racemi, and Brocade. The program is in the achieved the Authority to Operate (ATO) for the colocation environment and is in the process of achieving the ATO for the Government Community Cloud. As part of the FCS Program, CSRA developed and implemented the UAS Registry System using Agile development methods and to date, over a half million drone owners have been registered in the system. CSRA is also executing a delivery order to perform applications rationalization and migration planning for the first set of application to migrate to the cloud. Show less

• 

  CGI

  Oct 2016 - May 2019

  Mr. Menendez is a Director/Project Manager in the IDAC BU supporting the US Agency for International Develop (USAID). Mr. Menendez is the Deputy Program Manager on the Enterprise Data Center/Disaster Recovery (EDC/DR) contract and is leading the planning activities for a pending contract award. Mr. Menendez is also the Project Manager for the Windows 10 Image Development Project to migrate USAID from Windows 7 to Windows 10. Mr. Menendez also supports business expansion activities through proposal development and support and Client Development Planning for new agencies. Show less Mr. Menendez is a Director in CGI Federal’s Cybersecurity Services Practice where he supports the Cybersecurity Practice in the delivery of security consulting, advisory, and managed security services across U.S. Federal and non-Federal Business Units. Mr. Menendez is responsible for the development of new cyber offerings. He has successfully established relationships with key cyber technology partners to bring new and innovative solutions to meet clients’ emerging requirements. Mr. Menendez frequently represents CGI at public forum and has moderated panels on topics ranging from Industrial Control System Cybersecurity to Cyber Reporting in the Board Room. He is a frequent publisher of blogs and white papers and recognized as an expert in the field of cybersecurity throughout CGI. In addition, Mr. Menendez also is the Program Manager for Security Operations Center (SOC) services being provided to the U.S. Nuclear Regulatory Commission (NRC). Show less

  • Director

    Oct 2016 - May 2019

  • Deputy Cybersecurity Practice Lead

    Oct 2016 - Oct 2018
• 

  NTT DATA, Inc.

  Aug 2019 - Sept 2023

  Mr. Menendez is the Senior Director, Americas, responsible for the delivery of NTT’s Managed Security Services to clients in the Americas. He is accountable for maintaining the highest levels of client satisfaction and is the escalation point for all delivery issues. Mr. Menendez lead the organization through an organizational transformation and restructuring while maintaining the team’s focus on delivery excellence. Mr. Menendez worked closely with clients and the region on account planning and migration strategies for a platform designated as end-of-life. Show less The Service Governance Director, Global Services is responsible for the delivery of services to NTT’s Security clients globally. This includes that of technical account management and service delivery teams as well as the Global Service Desk. The Service Governance Director has primary responsibility for client satisfaction and engagement with a clear focus on external clients and associated activities supporting the regional and business targets for growth and service excellence. This role is accountable for driving client satisfaction, managing client relationships-both internal and external clients, and maintaining and ensuring the delivery of services in accordance with Service Levels as well as being the escalation point for escalations. Show less Mr. Menendez is a Technical Account Manager (TAM) responsible for all customer-facing technical security management tasks related to NTT Security's Managed Security Services, including analysis of log monitoring and management platforms, recommendations on security improvements, discussions on MSS roadmap items and associated client requirements. Mr. Menendez collaborates with Sales and Alliances throughout various geographical locations to strengthen customer relationships and ensuring customer satisfaction including managing and delivering continuous improvements to customers in order to confirm that the customers continue to make effective use of the company’s services. Show less

  • Senior Director

    Jan 2022 - Sept 2023

  • Director, Service Governance - Global Services

    May 2020 - Jul 2023

  • Principal Consultant

    Aug 2019 - May 2020
• 

  Allied Mission Group (AMG) LLC

  Sept 2023 - now

  Client Service Director

  Jim Menendez serves as a Client Service Director for Allied Mission Group (AMG) LLC. Jim is responsible for maintaining healthy business relationships with AMG’s clients, ensuring that operational teams provide the highest quality services for clients and are operating effectively and delivering on AMG’s overall mission and goals. Jim is responsible for expanding existing client relationships and helping grow the business through new client engagements.