Poulami Malik Higgins

Experience

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  Chetana's College

  Dec 2017 - Feb 2020

  Placement Support Worker

  Identified and targeted anti-social behaviour using evidence-based interventions.Conducted thorough risk assessments, maximising safety for detached work.Encouraged service user engagement and participation.Strengthened young people's ability to navigate risk and challenge.Helped to develop network of local services available for young people.Developed strong rapport with young people on 1:1 and group basis.

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  Teleperformance

  Dec 2020 - May 2021

  Customer Service Assistant

  Answered customer telephone calls promptly and improved on-hold wait times.Resolved customer issues using strong interpersonal skills and conflict resolution techniques.Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.Created strong value-added relationships with customers, driving business development and profitpotential.Provided support to customers, meeting demands of fast-paced call centre environments.Responded promptly to enquiries from clients, members and staff via email, post and fax Show less

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  Evri

  Oct 2021 - Jan 2023

  Sorter

  Facilitated smooth issue resolution by maintaining accurate customer records in Oracle WMS.  Ensured customer satisfaction by inspecting outgoing packages for signs of damage.  Employed flawless hand, eye and foot coordination to effectively use mechanical handling equipment.  Loaded sorted parcels on outbound vans, lifting up to 50 kgs.

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  HUDSON (PITKERRO) LIMITED

  Oct 2022 - Sept 2023

  Care Assistant

  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.• Charted daily observations, mobility activity and eating percentages to aid continued client assessment.

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  BB Advisory

  Oct 2023 - Dec 2023

  Finance Intern

  1. Understanding and working on pair trading.2. Applying tools, techniques, strategies used in trading international currencies and commodities.3. Recognize & examine the basics and risk rewards of the stocks, commodities and currency market.4. Handling risk and money management.5. Negotiating a profitable contract.6. Provide client consultation to develop investment objectives.7. To educate and advise individuals on investment decisions.8. Work on acquired clients and trade in his/her portfolio. Show less

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  Aston Pearl Accountants

  Jan 2024 - now

  ACCOUNTS ASSISTANT TRAINEE

  • All bookkeeping activities, including VAT submissions based on different VAT Schemes like Cash, Standard, Flat Rate and Retail VAT Schemes.• Dealing with MTD on different software including Sage 50, QuickBooks & Xero.• Purchase and sales ledger control with reconciliations and credit control activities.• Dealing with different Nominal Codes, Chart of Accounts and Tax Codes.• Processing accounts payable and accounts receivable.• Post general, debtor and creditor journals, wages journals.• Dealing with accruals, prepayments, depreciation, double entries and calculating loan interest.• Investigating, processing, and evaluating bills or invoices for services rendered.• Processing payroll, generating pay slips, Maternity & Statutory pay, Forms P45 and P60 and RTI submissions, and Pension Schemes using Sage 50 Payroll.• Developing monthly financial statements that include Profit and Loss accounts and Balance Sheets.• Prepare CIS monthly returns and deal with contractors and sub-contractors.• Experience working for clients across varied industries including Retail, Technology, Online business and Construction industry. Show less