Abhishek Mishra

Experience

• 

  Zebronics

  Jul 2016 - Nov 2016

  Graduate Engineering Trainee
• 

  Labcon Scientific Instruments

  Nov 2016 - Nov 2017

  Field Services Engineer
• 

  Labcon Scientific Instruments

  Nov 2018 - now

  ● Oversight of installations and service calls for equipment, ensuring timely and effectiveresolution while upholding quality standards and safety protocols.● Management and meticulous documentation of scheduled periodic services underAMC/CAMC/Warranty, in coordination with the administration department for precisebilling.● Scheduling frequent customer service visits in collaboration with our engineering team toensure exceptional customer satisfaction.● Supervising and optimizing the work schedules of engineers to maximize productivity andresource utilization.● Reviewing and authorizing expense statements and leave schedules of the engineering teamfor accuracy and compliance.● Identifying and recommending tailored training programs for engineers, aligning with theirknowledge, capabilities, and evolving requirements to foster continuous development.● Collaborating, as needed, in sales promotion calls and technical meetings with customers toprovide demonstrations, address queries, and ensure technical clarifications.● Rigorous documentation and reporting of service activities, including equipmentperformance, customer feedback, and encountered issues, to drive continuousimprovement.● Resource management, including inventory oversight, ensuring adequate spare partsavailability and liaising with procurement for seamless service operations.● Serving as the escalation point for complex technical issues, guiding to resolvechallenges, and escalating matters to higher management when necessary.● Cultivating strong customer relationships, understanding their specific needs, and ensuringconsistently high levels of customer satisfaction.● Driving process enhancements by regularly reviewing service protocols to optimize efficiency,reduce downtime, and streamline workflows.● Providing leadership, guidance, and mentorship to the service team to foster a collaborativeand growth-oriented environment. Show less

  • Technical Support Coordinator

    Jan 2024 - now

  • Sr. Technical support.

    Mar 2022 - Jan 2024

  • Senior Services Engineer

    Nov 2018 - Mar 2022