Samuel M.

Experience

• 

  Cloud Exchange

  Jan 2019 - now

  1. Responsible for presales advisory & support.2. Work closely with an account manager to bring value to customers.3. Introduction and integration of new technologies into existing data center environments.4. Responsible for system support, client technical support, and system maintenance.5. Server installation, consolidation, provisioning, preventing maintenance, and support.6. Provide post-sale implementation & support (Data Centre Solutions).7. Storage installation, provisioning preventive maintenance, and support.8. Backup & Recovery administrative support.9. Training end users on the newly deployed solutions.10. Installation, configuration and management of virtual environment. Show less 1 Configuration Inventory officer to prepare configuration documentation and maintain Configuration management database 2 Proactively ensure the highest levels of Systems and infrastructure availability. 3 Manage and monitor all installed systems and infrastructures. 4 Installed, configure, test and maintain operating systems, application software and system management tools. 5 participate in the design of information and operational support system. 6. Provide the first level of support 7. Liaise with IT personnel for problem resolution 8. Write and maintain custom scripts to increase system efficiency and lower the human intervention times on any tasks. 9 Maintain security and backup redundancy strategies. 10 Logged/Generated/Acknowledged support requests from clients via Ticketing System (ConnectWise, Fresh Service 11 Monitored/maintained backup infrastructure integrity, workstation, and server daily backups both onsite and cloud-based backup intervals.12 Configuration and Installation of Huawei FusionModule500 smart Mini Data Center Show less

  • Presales / IT Operations / Data Centre Engineer

    Apr 2021 - now

  • Information Technology System Administrator

    Jan 2019 - Mar 2021
• 

  Google

  Nov 2020 - now

  Google AV-Engineer

  Job Responsibilities:Work closely with the support team to determine trends and iterate on designs to improve stability;Assist in the design, build, and management of conference rooms, training spaces, specialty spaces, and screening rooms;Clearly communicate and document processes to team, vendors, and partners;Research and develop the best video conference experience from the ground up with consideration for scalability and rapid deployment;Quality control of inventory and asset management;Provide pre-production through post production AV support for live events hosted by Netflix, both internal and external facing;Work closely with the AV team, space planning teams, and users to define the technical requirements for a space;Design AV signal flows;Use a range of software to create AV design diagrams;Conduct site surveys locally and remotely;Generating proposals, BOMS, statements of work and scopes of work;Assessing project requirements;Assist in the development of processes and standards for conference room designs and support across several different environments;Work with our integrators and project managers to ensure proper implementation. Show less