Deep Enrich
Thaina Rodrigues
407 followers
Osasco, São Paulo, Brazil
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About me
T & D | Educação Corporativa | White Belt
Education
Descomplica
2022 -Mba Design thinking e Gestão de Pessoas
UNOPAR - Universidade Norte do Paraná
2019 - 2021Tecnologo MarketingDescomplica
2022 -Pós-graduação Marketing e Growth
Experience
Americanas s.a.
Aug 2016 - nowCriação e aplicação de treinamentos, colaboradores novatos e veteranos do SAC, elaboração de materiais de reciclagem, análise de conteúdos técnicos e novos procedimentos, comunicação interna, produção de artes e vídeos explicativos e institucionais voltados à educação corporativa. Monitoria de atendimentos realizados via telefone, chat e e-mail, análise de reclamações e solicitações, aplicação de Feedbacks e elaboração de melhorias para os processos internos do SAC. Atendimento via chat, e-mail e telefone. Resolvendo problemas dos pedidos dos clientes.
Analista de Treinamento Jr
Jul 2021 - nowMonitor de Qualidade
Feb 2020 - Jun 2021Agente de atendimento ao cliente
Aug 2016 - Jan 2020
Licenses & Certifications
Lei Geral de Proteção de Dados (LGPD)
Americanas EducaAug 2023Como dar e receber feedback
Universidade Let'sFeb 2022Excel Essencial
B2WMOVEOct 2021White Belt
Universidade AmericanasOct 2021Lei Geral de Proteção de Dados (LGPD)
Universidade Let'sAug 2021
Fundamentos do Design Gráfico
Fundação BradescoJul 2025
Produtividade e Gestão de Tempo
Escola ConquerJan 2022
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