Mahmoud Badra

Experience

• 

  Egyption Armed Forces

  Apr 2012 - Apr 2014

  Computer systems officer

  1-Monitoring and evaluating appropriate functioning of the automated operation command center (AOCC) 24/7 . 2-Maintainning hardware problems of the AOCC. 3-Troubleshooting software problems. 4-Solving all data transfer problems with both superior and junior level of command. 5-Creating a data transfer channel between AOCC and Manual Operation Command Center (MOCC) to carry air status image and get certificate of appreciation for that project. 6- Working as “Battle Assignment Officer” which is a very high sensitive field in air defense weapon. 7-Excellent communication skills with superior level of command. Show less

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  Raya Information Technology

  May 2014 - Dec 2017

  1. Preparing service documents and service proposals for the pre-sales activities.2. Assist the sales team during the sales process in providing the right level of answering to the prospect (RFP, meetings... etc).3. Preparing and delivering customer presentations, and demonstrations of new design.4. Enhancing existing solution to maintain market share and leadership. 1-Troubleshooting ATM (Automatic Transfer Machine) software Problems.2-Troubleshooting and solving ATM hardware problems.3-Handling customers’ complaints about ATM performance.4-Choosing and inspecting new sites for installing ATMs.5-Reporting any problems that affect the performance of the ATM.

  • Pre-Sales Engineer ( Self - Services Channel)

    Apr 2017 - Dec 2017

  • Customer Service Engineer

    May 2014 - Apr 2017
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  Commercial International Bank (CIB)

  Jan 2018 - Dec 2019

  Branch Transofrmation & ATM Digital Application Officer

  Main Responsibilities:Perform the Technical Support Tasks:- Apply with vendor involvement, - if required - all updates, upgrades, and certifications required to maintain best performance.- Perform project technical tasks and report any risks affecting the project deliverables.- Generate monthly reports of detected and resolved issues to maintain tracking history.- Work with monitoring team to implement the required monitoring tools and alerts.- Troubleshoot and provide root-cause analysis report and troubleshooting guide for all issues and problems.- Apply and test the fixes received from the vendor over test environment to ensure that issue is resolved.- Prepare the relevant issue log to ensure proper closure.For the following Applications \ Products:NCR Monitoring Tool Aptra VisionNCR ATM Application : Aptra Advance NDCNCR ATM Software Stack : XFS \ EMV \ UANCR Deposit Currency Template softwareMcafee SolidCoreDiebold Nixdorf monitoring tool Pro-viewDiebold Nixdorf ATM application Pro-CashDiebold Nixdorf Security tool (terminal security).SEDCO Telentice application, Digital Signage applicationSEDCO Customer Visit Management (CVM) applicationPerform administration tasks related to ATM on Oasis IST/Switch. Show less

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  NCR Corporation

  Dec 2019 - now

  Senior PS Technical consultant