Caroline Mizzoni

Experience

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  R2Tech Systems

  Mar 2010 - Jul 2011

  Test Analyst

  R2 Tech Systems:R2 Tech Systems is a company that provided systems and support to conciliate credit card revenues to the biggest airlines companies in the world as American Airlines, LaTam, Emites, and others.As a Test Analyst @ R2Tech Systems, my responsibilities included:• Ensure the quality of software offered to customers by executing test procedures.• Ensure the customer satisfaction by supporting the users.• Creating processing reports with system metrics accordingly to the client’s needs.*ACHIEVEMENT*• In this role I implemented an automation to generate metric reports and send the users, that impacted directly by daily work so I could focus on creating new test procedures and improved the user’s experience with the tool and the support team. Show less

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  Virtues

  Jul 2011 - Dec 2011

  Web Developer

  Virtues:Virtues is a company that developed systems to local revenues to enable their online buying and selling.As a Web Developer @ Virtues, my respoibiliteis included:• Develop systems / sites using PHP, HTML and CSS.• Ensure the quality of software offered to customers by creating and executing test producedures.*ACHIEVEMENT*• In this role I was able to develop create a complete end to end project using PHP, HTML and CSS providing to the stakeholders a user friendly form to sell online. Show less

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  Orion Beneficios

  Dec 2011 - May 2012

  Support Technician

  Orion:Orion is a company that supported the infrastructure for dentistis around beachside of Sao Paulo state. As a Support Technician @ Orion, my responsibilities included:• Maintenance of sites by supporting dentists web sites infrastructure and fixing bugs.• Maintenance of machines by support dentists and assistants desktops.• Administrative work by organising the logistics online.• Web development using ASP language with access to database.*ACHIEVEMENT*• In this role I developed a user friendly web workflow to be used by dentists and assistance to schedule visits and contact patients if necessary decreasing the work time and substituting physical agendas and notes. Show less

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  R2Tech Systems

  Apr 2012 - May 2015

  R2 Tech Systems:R2 Tech Systems is a company that provided systems and support to conciliate credit card revenues to the biggest airlines companies in the world as American Airlines, LaTam, Emites, and others.As a Lead Test Analyst @ R2Tech Systems, my responsibilities included:• Responsible for developing test plans and strategies in alignment with project requirements and objectives. Coordinate testing activities, including resource allocation, scheduling, and prioritization, to ensure timely and efficient execution of test cycles.• Training elaboration and Provide training: spearhead continuous improvement initiatives within the testing team, identifying areas for optimization and implementing enhancements to testing processes, tools, and techniques. • Team strategic planning: designing intricate test cases that address complex business scenarios and system functionalities.• Risk Analysis and Cost and presentation of results and goals. • Organization and conduction of quarterly corporate evaluations.• Creation and validation of process indicators.• Mapping of processes and resources: oversee the testing team, providing guidance, mentorship, and support to ensure the team's productivity and effectiveness. • Prepare comprehensive business cases outlining potential benefits, options for achieving these benefits, associated business risks, and contribute expertise to business cases developed by junior staff or organisational units.*ACHIEVEMENT*• I lead a quality assurance team and business projects. A lead an initiative to improve the company’s assertiveness to business requirements, and we improved 40% of our customer’s positive feedbacks in 6 months. Show less As a Senior Test Analyst @ R2Tech Systems, my responsibilities included:• Coordinate Test updates and maintenance of existing export certification systems to ensure smooth, uniform user experience across varied platforms.• Coordinate, and Develop, and maintain complex manual tests in DevOps and use automation tools• Work closely with members of their Agile team including Developers and Testers to understand the functionality under test.• Follow best practice test techniques when developing and executing tests.• Produce and maintain detailed test artefacts and report on testing.• Relationship with national and international stakeholders.• Conducting Meetings and Lectures.• Creation and Control of applications for software improvement: responsible for crafting comprehensive test strategies aligned with project objectives and organizational goals.• Opening Call and creating protocols: champion quality assurance practices within the organization, advocating for the adoption of industry best practices, standards, and methodologies. *ACHIEVEMENT*• I implemented agile practices in the company creating a process workflow including quality in the entire process engaging the team and creating a quality driven culture in the company. Show less As a Test Analyst @ R2Tech Systems, my responsibilities included:• Creation and execution of tests: design test cases based on specifications, user stories, and acceptance criteria. • Implementation of automated processes to mitigate repetitive work• Relationship with national and international stakeholders for showcases and requirements gathering• Homologation of systems• Conducting Meetings and Lectures• Running Query in SQL Server 2008 and 2012• Creating protocols: actively contribute to process improvement initiatives by identifying opportunities to enhance testing methodologies, tools, and techniques. • Defect Identification and Management: conduct defect identification and management throughout the testing process. *ACHIEVEMENT*• I established quality procedures to be followed by the web development team, and the application support team providing an improvement of 66% of user acceptance to the company’s deliverables. Show less

  • Lead Test Analyst

    Sept 2014 - May 2015

  • Senior Test Analyst

    Dec 2013 - Sept 2014

  • Test Analyst

    Apr 2012 - Dec 2013
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  IBM

  May 2015 - Oct 2018

  IBM:IBM (International Business Machines Corporation) is a multinational technology company, IBM is one of the world's largest IT companies, with operations in over 170 countries.As a Business Analyst @ IBM, my responsibilities included:• Supporting users on the tool usage.• Gathering, designing, coordinating, and testing for the new system.• Collaborated with QA, business & development teams to ensure system’s functionality.• Actively participated in the Agile and Design Thinking processes.• Performed test automation maintenance.• Validate proposed solutions against business requirements to ensure alignment and completeness.• Verify that implemented features meet stakeholder expectations and address the intended business needs.• Participate in solution design activities, provide input on system architecture, and ensure that proposed solutions align with business objectives.• They facilitate communication, manage expectations, and resolve conflicts to ensure alignment between business needs and project deliverables.• Collaborate with project managers and product owners to develop a prioritized backlog of requirements for implementation.• Conducted Design Thinking sessions.• Implemented Agile Methodologies to the team.*ACHIEVEMENT*• I played a crucial role in ensuring that technology solutions meet the needs of the business and deliver value to stakeholders using the leverage of my analytical skills, domain knowledge, and communication abilities to facilitate successful project outcomes. I implemented customer satisfaction surveys that showed an increase of 55% of positive feedback over 2 years. Also, I implemented Agile metrics that challenged my team to always be more efficient. Show less As a Test Analyst @ IBM, my responsibilities included being the lead to:• Ensure the quality and reliability of software systems thorough testing practices and effective collaboration with project teams. • Prepare and present test status reports to project stakeholders, highlighting progress, issues, and risks. • Collaborating with stakeholders to understand requirements and ensure comprehensive test coverage.• Design and develop test cases based on requirements and specifications. • Provide insights into the quality of the software and make recommendations for improvement.• Participate in process improvement initiatives aiming at enhancing the efficiency and effectiveness of the testing process. • Implementing best practices, adopting new tools or methodologies, and providing mentorship to junior team members.• Collaborate with cross-functional teams including developers, business analysts, project managers, and quality assurance professionals to ensure alignment on testing objectives, requirements, and priorities.• Develop and maintain comprehensive documentation related to test plans, test cases, test results, and defect reports.• Identify potential risks to the quality of the software and prioritize testing efforts accordingly. *ACHIEVEMENT*• Implementation and continuous improvement of a new online system (BPMS - Business Partner Management System) deployed successfully across Latin America. I worked for the BPMS project as test leader scheduling and conducting quality audit inspections. I analysed, and reviewed systems’ data and documentation, identifying variations and potential high risk areas in securing adherence to standards and procedures for one supported system. I also conducted showcases and training to the stakeholders, and initiated the test automation process with Selenium and Javascript.• Led the design, planning and execution of tests on SIERS servers across North America and Canada. Show less

  • Business Analyst

    Oct 2015 - Oct 2018

  • Test Analyst

    May 2015 - Oct 2015
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  SCRIM - Workplace Safety Software

  Mar 2019 - Jun 2019

  Business Analyst

  SCRIM - Workplace Safety Software:SCRIM is a Sydney startup that creates intelligent solutions to maintain the Health and Safety in any workplace using Microsoft Dynamics 365.As a Business Analyst @ SCRIM my activities involved:• Document business requirements in a clear, structured manner using various techniques such as use cases, user stories, business process models, and requirement specifications. • Ensure that requirements are well-documented and accessible to the project team.• Worked with Microsoft assets, Microsoft Dynamics 365 and integrations as well as Azure.• Work closely with stakeholders to understand their needs, objectives, and constraints conducting interviews, workshops, and meetings to gather requirements and clarify expectations.• Be a liaison between business stakeholders and the project team facilitating communication, managing expectations, and resolving conflicts to ensure alignment between business needs and project deliverables.*ACHIEVEMENT*• I participated in business documentation creation and new projects’ specifications definitions. Stakeholders were able to understand the tool usage and spread the Health and Safety culture due to the tool usability. Show less

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  Clade Solutions

  Jan 2020 - Mar 2020

  IT Consultant

  Clade SolutionsClade Solutions is an Australia-based tech consultancy and Gold Microsoft Partner passionate about Microsoft technology and exploring the ways it can solve real business challenges.As a IT Consultant @ Clade Solutions my activities involved:• Document business requirements in a clear, structured manner using various techniques such as use cases, user stories, business process models, and requirement specifications. • Ensure that requirements are well-documented and accessible to the project team.• Worked with Microsoft assets, Microsoft Dynamics 365 and integrations.• Work closely with stakeholders to understand their needs, objectives, and constraints conducting interviews, workshops, and meetings to gather requirements and clarify expectations.• Execution and creation of tests to ensure quality for Clade Solutions projects.• Be a liaison between business stakeholders and the project team facilitating communication, managing expectations, and resolving conflicts to ensure alignment between business needs and project deliverables.*ACHIEVEMENT*• I participated in business documentation creation and projects’ specifications definitions. Clade company contacted me as a prior employee of SCRIM as they purchased the company and the owner identified me as a business analyst reference. Show less

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  Icaro Tech

  Jan 2021 - Jun 2022

  Business System Analyst

  Icaro TechIcaro Tech is a Brazilian IT services company specialized in Digital Transformation and Automation that operates in application development, system integration, IT consulting, and managed services.As a Business System Analyst @ Icaro Tech my activities involved:• Work closely with stakeholders to understand their needs, objectives, and constraints conducting interviews, workshops, and meetings to gather requirements and clarify expectations.• Defining project scope, objectives, timelines, and resource requirements. Developing project plans and schedules to guide the execution of the project.• Using data and process modelling techniques to create clear system specifications for the design and development of system software.• Document business requirements in a clear, structured manner using various techniques such as use cases, user stories, business process models, and requirement specifications. • Ensuring that testing activities comply with relevant industry standards, best practices, and organizational quality policies.• Documenting issues found during testing, including clear descriptions, steps to reproduce, and severity levels, and reporting them to the development team for resolution.*ACHIEVEMENT*• As the inaugural IT professional entrusted with business quality responsibility at Icaro Tech, I took on the challenge with determination. Through my diligent efforts, I successfully instilled a pervasive culture of quality across every team within the company. This led to a marked enhancement in the overall quality of our software processes, spanning from meticulous requirements gathering to final delivery. My unwavering commitment yielded tangible results, earning me two well-deserved promotions within a mere six months. Furthermore, my dedication caught the attention of our two largest clients, Bosh company and Smiles company, paving the way for fruitful partnerships. Show less

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  Arbit

  Jun 2022 - Jul 2022

  IT Consultant

  Arbit Arbit operates around the world in the information technology market, providing consulting services for the development of Business Intelligence, Advanced Analytics, Cloud Computing, Big Data solutions, and customized system development.As an IT Consultant @ Arbit my activities involved being responsible for the quality delivery in data solutions:• Responsible for the business across the company and the clients’ projects deliveries.• Responsible for supporting customer incidents.• Ensure the link between the business units, the technology teams and the support team.• Responsible for Test Plans/ QA processes creation and Risk Assessments.• Participate actively in quality management reviews, including designs, prototypes and other requirements work products.• Collaborating to improve productivity, and reduce risks and high costs through effective analysis.• Elaborate system quality improvements for the product and processes with testing.*ACHIEVEMENT*• I spearheaded the implementation of rigorous quality procedures in data analysis, ensuring consistency and reliability across our team's efforts. By establishing clear-cut business models, I streamlined our workflow, fostering enhanced collaboration and efficiency within the team. Additionally, I introduced agile methodologies, empowering our team to adapt swiftly to evolving project requirements and deliver results with agility and precision. These initiatives not only fortified our operational framework but also propelled our team towards greater success and innovation. Show less

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  IBM

  Jul 2022 - now

  IBM:IBM (International Business Machines Corporation) is a multinational technology company, IBM is one of the world's largest IT companies, with operations in over 170 countries.As an Agile Project Manager @ IBM I am responsible to facilitate the successful delivery of projects by ensuring effective communication, coordination, and collaboration among team members and stakeholders, while adhering to Agile principles and practices, including:• Engaging stakeholders to gather, analyse, and document business requirements, ensuring a comprehensive understanding of the project's objectives and constraints.• Creating and maintaining detailed documentation, including business requirements documents, functional specifications, user stories, and acceptance criteria, to serve as a reference for development and testing activities.• Facilitating daily stand-up meetings, sprint planning, sprint reviews, and sprint retrospectives to ensure the team adheres to Agile principles and practices.• Identifying potential risks and issues that may impact project delivery and implementing mitigation strategies to address them proactively.*ACHIEVEMENT*• Through my strategic leadership, I revolutionized the team's workflow, aligning it with project management principles to drive efficiency and clarity. Implementing robust sizing, planning, and showcasing processes, alongside meticulous metrics and project reports, I provided managers and executives with a comprehensive view of our projects. Recognizing the need for streamlined story gathering, I decisively introduced changes that led to the creation of a new requirement document. This document not only enhanced clarity but also provided the development team with a clearer roadmap for implementation. My proactive approach to process optimization and documentation exemplifies my commitment to driving impactful change and fostering a culture of excellence within the team. Show less As a Business Analyst @ IBM I was responsible to bridge the gap between business needs and technical solutions, ensuring that projects are delivered on time, within budget, and with maximum value to the organization including:• Acting as a central reference and information source, providing guidance and assistance in the system project decision making process.• Seeking opportunities to enhance business processes, tools, and methodologies through feedback, lessons learned, and industry best practices to drive ongoing improvement and innovation.• Modelling current and future-state business processes using techniques such as process mapping, workflow diagrams, and use case diagrams to facilitate understanding and communication• Analysing gathered requirements to identify gaps, inconsistencies, and potential risks. Prioritizing requirements based on business value and feasibility.• Creating and maintaining detailed documentation, including business requirements documents, functional specifications, user stories, and acceptance criteria, to serve as a reference for development and testing activities.*ACHIEVEMENT*• I achieved significant milestones as business analysis, leading to a rapid promotion and certification as a recognized business analyst. I successfully executed proof of concept projects, delivering innovative solutions and strategic insights to address key business challenges. These projects were presented to executives with comprehensive future plans, demonstrating my commitment to delivering results. Through effective stakeholder engagement, I ensured collaboration and alignment among project members. I also established regular meetings and provided detailed executive reports, maintaining transparency and accountability. My achievements highlight my dedication to driving impactful change and delivering value to the organization. Show less As a System Analyst @ IBM my activities were being the quality analyst responsible for ITOM-ServiceNow squad deliverables:• Embracing change and adapting testing strategies to accommodate evolving requirements, priorities, and project constraints within the Agile framework.• Participating in sprint planning meetings to understand user stories, acceptance criteria, and prioritized tasks for the upcoming sprint.• Working closely with cross-functional teams, including developers, business analysts, and project managers, to ensure alignment on quality objectives and priorities.• Providing guidance and support to junior team members, sharing best practices, and facilitating knowledge transfer within the team.• Collecting and analysing test metrics, such as defect density, test coverage, and sprint velocity, to assess project health and identify areas for improvement.• Participating in retrospective meetings to reflect on past iterations, share feedback, and identify opportunities for process improvement and team collaboration.*ACHIEVEMENT*• I achieved significant milestones that propelled our team towards enhanced efficiency and quality outcomes. By bolstering regression testing coverage and implementing robust automated testing practices, I successfully slashed the bug rate to a mere 5%, ensuring a more stable and reliable software product. Moreover, I played a pivotal role in fostering agile methodologies within the team, guiding meetings and facilitating seamless collaboration. This strategic shift led to a remarkable 40% increase in Service Now user acceptance, underscoring our collective dedication to driving tangible business results. My commitment to excellence and proactive approach to process improvement yielded tangible benefits, positioning our team for continued success in delivering high-quality solutions. Show less

  • Software Project Manager / Business Analyst

    Nov 2023 - now

  • Business Analyst

    Jan 2023 - Jan 2024

  • System Analyst

    Jul 2022 - Jan 2023