Sandy Samir

Sandy Samir

DQ etisalat UAE

Followers of Sandy Samir4000 followers
location of Sandy SamirDubai, United Arab Emirates

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  • Timeline

  • About me

    hoteliers 🏨

  • Education

    • Elobour language school

      2010 - 2014
    • AUC - School of Continuing Education

      2018 - 2018
      A- PPR
    • Ain Shams University

      2010 - 2014
      B+ Egyptology
  • Experience

    • Raya Contact Center

      Jan 2014 - Nov 2014
      DQ etisalat UAE
    • Radisson Blu

      Nov 2014 - Jun 2016

      check in and out handle all emails and calls with the companies and T.A to be sure of the payment Handle guest complaints block the rooms handle all new reservations send daily reports other tasks In charge of the vip reservations Blocking the rooms to vip guest's Check in and check out to the vip guest's Responsible for buisness class lounge Handel guest's complaints and insure to solve itSending daily reports to the GMPreparing amenities to vip guest's Manage external and internals calls to assist the caller Handle all the complaints and making courtesy callsTrain the new hire

      • Senior Receptionist

        Jan 2015 - Jun 2016
      • Senior Guest Relations

        Nov 2014 - Jun 2016
    • Le Meridien airport ( Starwood Hotels & Resorts Worldwide Inc)

      Jul 2016 - Mar 2017
      Guest Service Agent

      Process all guests check in, assigning rooms, activating rooms keyKeys, process all payment type such as room charges, cash, checks, debit, credit. Process all check out including adding any late check out charge. Answering, Handling and requests, coordinate with housekeeping for rooms and any guest preferences, handle all the reports (master arrival reports, credit limit, vip report, PM file ......), handle the group discount Other tasks

    • The St. Regis Cairo

      Mar 2017 - Jul 2019
      • Acting duty manager

        Feb 2018 - Jul 2019
      • Butler Supervisor (pre opening team)

        Mar 2017 - Jul 2019
    • W Dubai - The Palm

      Mar 2019 - Apr 2019
      Task Force
    • The Ritz-Carlton, Dubai International Financial Centre

      Jul 2019 - Sept 2020
      Guest Relations SV
    • The St. Regis Cairo

      Mar 2024 - now
      Butler supervisor
  • Licenses & Certifications

    • Butler Services

    • Telephone etiquette

    • Tourist guides (Egyptian Museum

    • Six Sigma Yellow Belt

      Marriott International