Sandy Samir

Experience

• 

  Raya Contact Center

  Jan 2014 - Nov 2014

  DQ etisalat UAE
• 

  Radisson Blu

  Nov 2014 - Jun 2016

  check in and out handle all emails and calls with the companies and T.A to be sure of the payment Handle guest complaints block the rooms handle all new reservations send daily reports other tasks In charge of the vip reservations Blocking the rooms to vip guest's Check in and check out to the vip guest's Responsible for buisness class lounge Handel guest's complaints and insure to solve itSending daily reports to the GMPreparing amenities to vip guest's Manage external and internals calls to assist the caller Handle all the complaints and making courtesy callsTrain the new hire

  • Senior Receptionist

    Jan 2015 - Jun 2016

  • Senior Guest Relations

    Nov 2014 - Jun 2016
• 

  Le Meridien airport ( Starwood Hotels & Resorts Worldwide Inc)

  Jul 2016 - Mar 2017

  Guest Service Agent

  Process all guests check in, assigning rooms, activating rooms keyKeys, process all payment type such as room charges, cash, checks, debit, credit. Process all check out including adding any late check out charge. Answering, Handling and requests, coordinate with housekeeping for rooms and any guest preferences, handle all the reports (master arrival reports, credit limit, vip report, PM file ......), handle the group discount Other tasks

• 

  The St. Regis Cairo

  Mar 2017 - Jul 2019

  • Acting duty manager

    Feb 2018 - Jul 2019

  • Butler Supervisor (pre opening team)

    Mar 2017 - Jul 2019
• 

  W Dubai - The Palm

  Mar 2019 - Apr 2019

  Task Force
• 

  The Ritz-Carlton, Dubai International Financial Centre

  Jul 2019 - Sept 2020

  Guest Relations SV
• 

  The St. Regis Cairo

  Mar 2024 - now

  Butler supervisor