Osama Wali

Experience

• 

  GfK Etilize Inc.

  Oct 2017 - Mar 2018

  Data Processing Engineer

  • Understand the business needs and challenges, translate them into functional specifications for data team (DA/DE/DS) to work on the solutions.• In charge of business requirement document and data requirement document drafting and revision.• Take care of end-to-end data product cycle from business angle, ensure product is highly available in time, and with quality.• Be the middle person between business and data team on clarification and issue resolving.• Oversee data product roadmap for traffic ops department and sub-departments such as campaign ops, search ops, livestream, mega.• Identify product opportunities based on daily-to-daily work and data EDA.• Coordinate UAT session and post-launching training sessions with both regional and local teams. Show less

• 

  D&H Distributing

  Apr 2018 - Dec 2018

  Content Expert
• 

  GfK Etilize Inc.

  Dec 2018 - now

  • Responsible for handling strategic/high-maintenance accounts• Understanding customer’s requirements, effectively coordinate with the teams and devise solutions accordingly• Provide superior day-to-day support services to my NA customers• Ensure timely delivery of customer commitments and maintain high levels of satisfaction• Providing valuable input to the Sales and Management teams for better strategic planning• Determine specific customer needs and translate them in sale opportunities• Documenting customer correspondence in the CRM• Developing customer-centric approach and cultivating strong relationship with the clients• Provide support and mentoring to fellow team members• Keeping a close check on the health of my accounts via follow up calls, emails, meetings Show less • Responsible for handling high-maintenance accounts• Understanding customer’s requirements, effectively coordinate with the teams and devise solutions accordingly• Provide superior day-to-day support services to my NA customers• Ensure timely delivery of customer commitments and maintain high levels of satisfaction• Providing valuable input to the Sales and Management teams for better strategic planning• Determine specific customer needs and translate them in sale opportunities• Documenting customer correspondence in the CRM• Developing customer-centric approach and cultivating strong relationship with the clients• Keeping a close check on the health of my accounts via follow up calls, emails, meetings and etc Show less • Responsible for handling SMB / SA accounts• Understanding customer’s requirements, effectively coordinate with the teams and devise solutions accordingly• Provide superior day-to-day support services to my NA customers• Ensure timely delivery of customer commitments and maintain high levels of satisfaction• Providing valuable input to the Sales and Management teams for better strategic planning• Determine specific customer needs and translate them in sale opportunities• Documenting customer correspondence in the CRM• Developing customer-centric approach and cultivating strong relationship with the clients• Keeping a close check on the health of my accounts via follow up calls, emails, meetings, etc. Show less

  • Senior Customer Success Manager

    Aug 2022 - now

  • Customer Success Manager

    Jan 2021 - Jul 2022

  • Associate Customer Success Manager

    Dec 2018 - Dec 2020