Lucas Loke

Experience

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  Cotton On Group

  May 2016 - Feb 2018

  Sales Assistant

  Contracted part time store assistant for Cotton On during college, Australia fast fashion offering on-trend and affordable wear for women, men and kids. I keep the store neat and visually up to trend, as well as ensuring all customers enter and leave the store happily.

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  Peter Chong & Co

  Feb 2018 - Jun 2018

  Audit Intern

  Interned with Peter Chong & Co to learn applying acquired theoretical knowledge. I ensure all key element of clients' financial statement meets proper accounting treatments and disclosure requirements. I completed 4 dormant companies myself, assisted 4 LTDs and 1 PLC in 5-months internship program.

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  DoubleTree by Hilton

  Oct 2018 - Oct 2020

  Sales/ Event Manager for DoubleTree by Hilton, one of the top full service 4-stars hotels globally managed by Hilton Worldwide. I prospect new group accounts (mostly inbound) and maintain relationships with existing accounts. Managed portfolio includes Financial Institution, Public Sector, Logistic Companies and Personal Events.What am I responsible for: Account Management: • Understand industries' needs and deliver best outcome at the most efficiency manners• Handle payment schedule professionally and ensure outstanding payment collected timely• Participate engagement campaign such as Wedding Fair, Festive Food Menu Preview etcEvent Management:• Understand every single feature and possibilities that are unique in each room• Prepare detailed event order based on compliance and before deadline• Liaise with all involved departments to ensure all promised services are well delivered Show less

  • Sales Executive

    Oct 2019 - Oct 2020

  • Sales Coordinator

    Oct 2018 - Sept 2019
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  Juwai IQI

  Nov 2020 - Aug 2021

  Account Management Executive

  Account Management Executive for Juwai IQI, one of the biggest international property portal that helps high net worth Asian and Chinese looking to buy property. I manage owners, agents, agencies and developers' listings to maximize audience reach digitally through Platform Listings, EDM, Live Talk, Landing Page, Banners and Social Media Sharing. Managed portfolio includes Singapore, Malaysia and most of the European Countries. What am I responsible for:Project Planning & Campaign Management: • Onboard newly acquired clients and align campaign plan schedule• Develop mitigation plans and set priorities to achieve objectives• Ensure campaign updates are logged in Salesforce and report directly to senior manager• Discuss renewal opportunities and work to secure new contract agreements What I achieved:• Achieved monthly sales target in less than 2 months' of onboarding• Managed more than 200 accounts internationally • Secured at least $5,000 renewal revenue every month Show less

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  Shopee

  Aug 2021 - Jan 2023

  Sub Team Lead for Shopee, the leading e-commerce online shopping platform in Southeast Asia and Taiwan. I managed a team of 7 Key Account Managers and monitor clusters' portfolio performance. Managed portfolio includes Home & Living and Clothing & Accessories. What am I responsible for:Team Management: • Keep track with tasks completion progress, manage career path and people development• Provided guidance on data analysis and later converted into useful informationCategory Management: • Monitor platform feature adoption with KAMs' insights• Propose new initiative to improve clusters' performance • Get involved and build close relationship with top tier accounts• Oversee quality of deals closed by KAMs and seller satisfaction with KAMs and platformWhat I achieved: • Improved operational efficiency to monitor seller's performance by reducing time spent by 30%• Launched key initiatives to identify business growth opportunities such as Market Price Trend, Seasonality, Post Campaign Review, Paid Ads and Limited Time Sales Show less

  • Business Development Associate, Projects

    Jun 2022 - Jan 2023

  • Business Development Associate, Relationship Management

    Aug 2021 - May 2022
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  EBay

  Jan 2023 - Feb 2024

  Key Account Manager - SGMY

  Key account manager for eBay, one of the top online marketplaces that offers seamless selling and buying experience. I covered 35% of the region GMV and worked with Top Tier SEA sellers to export goods into US and other key EU markets. Managed portfolio includes Collectable Card Games, Business & Industrial and Films & TV. What am I responsible for:Category Planning: • Distill out category best practices and insight & workflow planning • Constantly updating Tableau Dashboard in accordance with latest trend and new product launchedAccount Management: • Establish and maintain strong customer relationships with sellers, to retain and grow business• Analyzed performance trends using metric-based tools including GRO, Tableau and Salesforce• Resolve seller complaints and escalate issues to Make-it-Right for sellersWhat I achieved: • Quarterly increased 20% eBay market share for managed sellers• Increased listings' global market coverage by 80% and resulted in 20% GMV growth Show less