Kabilan Muniyandi

Experience

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  HSBC OPERATIONS AND PROCESSING ENTERPRISES INDIA PVT LTD

  Jul 2006 - Dec 2009

  Associate

  Responsible for handling Support Operations in Personal Banking like Corp. A/C Opening & Maintenance).Identify Customer Queries, complaints and all mails/correspondences etc & Designing and updating data's for calculating incentive through Calidus Package.Manage the coordination function between the various functional departments (operational/process controls), customer service department and the clients itself. This also entails assisting & supporting the administrative and marketing departments in order to maintain and build business.Preparing "Business Process Management System" which figures out the "TAT Calculation" for all operations in Personal financial Services, India & analysis and consoles for the sales performance activities.Manage & acquire the Preferred Banking Customers while establishing healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficientlyPrepare MIS reports to review the developments in the business along with the revenue generation, ensuring compliance with all regulatory requirements of central banks/statutory bodies and financing documents. Show less

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  India Infoline Ltd

  Jan 2009 - Jan 2011

  Assistant Manager

  Handling the Incentive calculation for PAN India and handling the expenses related activities.

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  RBS Business Services Pvt Ltd

  Oct 2011 - now

  Manager

  Competent, diligent & result – oriented professional with an experience of over 10+ years in MIS, Operations, Finance & Accounting, currently spearheading as Manager with RBS Group.