Albara Aloudah - PMP® - RMP® - ITIL®4

Experience

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  Abdullah Al-Othaim Markets

  Jan 2014 - Jan 2015

  Customer Service & Sales Specialist

  In my role as Customer Service & Sales Specialist at Abdullah Al-Othaim Markets, I excelled in delivering outstanding customer service by building strong relationships and consistently exceeding expectations. I created a welcoming environment for both employees and customers, upholding adherence to policies and procedures to maintain a high-quality service standard.During this time, I played a key role in optimizing operations by identifying and prioritizing workflows. I maintained high standards of quality and productivity while actively managing supply levels to ensure timely replenishment and operational efficiency. Show less

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  Tawafuq RE

  Jan 2019 - Jan 2020

  Branch Manager & Associate Project Manager

  My tenure at Tawafux RE began with a promotion from Salesman and Payment Supervisor to Branch Manager, reflecting my exceptional performance. I directed both strategic and daily business operations to drive growth and enhance customer satisfaction. By embedding institutional values into all workflows, I ensured the maintenance of high standards and an elevated customer experience.Here, I led a team of four, fostering accountability and collaboration to boost sales and customer satisfaction. My efforts included identifying skills gaps and creating training programs to improve performance. By establishing and tracking targets, I used data-driven insights to address issues and enhance outcomes. Notably, I surpassed sales targets by renting 16 apartments within two months and managed the onboarding of new recruits, ensuring their effective integration into the team. Show less

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  United Othaim Company

  Jan 2020 - Jan 2024

  Project Manager

  As a Project Manager at United Othaim Co., I spearheaded day-to-day project operations within a culture of cross-functional collaboration, delivering exceptional results. I managed an agile project to develop an intuitive application, aligning it with user needs and connecting them with the appropriate service providers. My role involved coordinating with technical, legal, and financial teams to ensure that all aspects of the project vision were met while tracking progress to adhere to scope and requirements.Additionally, I executed a complex project to design and fit multiple restaurants within a single location, achieving a 25% revenue increase and an 8% reduction in costs for the end user. By consulting with senior stakeholders, I translated project specifications into actionable roadmaps and managed market research to secure a suitable location. My leadership extended to managing an engineering team to complete the fit-out on time and within budget, as well as resolving contract disputes to enable large-scale product deployment. I am committed to engaging with clients and stakeholders to continuously enhance project outcomes and drive growth. Show less

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  Alrajhi bank

  Jan 2024 - now

  Cybersecurity Project Manager

  In my role as Cybersecurity Project Manager at Al-Rajhi Bank, I am responsible for defining organizational cybersecurity requirements and overseeing the full lifecycle of projects to develop and deploy solutions that meet these needs. Managing projects within stringent budgets and schedules, I ensure the seamless execution of complex security initiatives. My role involves facilitating comprehensive project planning by scoping requirements, consulting with stakeholders, and crafting detailed roadmaps for effective implementation. I lead cross-functional teams in the development, deployment, and testing of security solutions while providing regular updates to senior leadership on progress, status, and potential risks.I have successfully built and managed a high-performance team of 30 professionals, optimizing recruitment processes and negotiating to secure top talent, significantly scaling company revenue. My expertise in navigating and resolving conflicts has proven crucial, including resolving a major dispute related to non-payment that involved multiple stakeholders. As a trusted advisor to leadership, I offer strategic insights into emerging threats and vulnerabilities, supporting informed decision-making.Currently, I am leading key projects, such as the deployment of AV Trend Micros and the development of innovative DRM solutions. I transformed an underperforming project into a success story by adeptly managing HR and project functions, and I am in discussions to expand this project further. I continuously seek opportunities to connect with industry leaders, aiming to exchange insights and collaborate on advancing cybersecurity practices. Show less