Mandy Nelson DNP, APRN, NE-BC

Experience

• 

  Mercy Health Center

  Jan 2005 - Jan 2010

  Managed 36-bed NeuroTrauma ICU, SICU, and MICU while adhering to best nursing practices and applicable hospital guidelines. Handled routine ICU and conflict resolution processes and recommended corrective action plans to avoid future incidents. Streamlined and coordinated multi-functions for multidisciplinary patient care. Utilized EPIC, Kronos, M-shift, VISICU, and Meditech computerized charting to execute routine tasks.

  • Nurse Supervisor- NeuroTrauma ICU, Surgical ICU, & Medical ICU

    Jan 2007 - Jan 2010

  • Registered Nurse - NeuroTrauma Intensive Care Unit

    Jan 2005 - Jan 2007
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  Oklahoma Heart Hospital

  Jan 2010 - Jan 2012

  Cardiothorcic ICU RN

  Provided compassionate care using strong critical care competencies with IABP, CRRT, Swan Ganz catheters, advanced hemodynamic monitoring and treatment, pharmacological titration, conscious sedation, advanced ventilation modes, and post-cardiac arrest therapeutic hypothermia.

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  OU Health

  Jan 2012 - Jan 2018

  Delivered executive-level leadership to two medical ICUs and two medical-surgical floors consisting of 42 ICU beds and 134 medical-surgical beds. Achieved HAI reduction organizational goals by implementing quality improvement plans. Oversaw advanced assessment, laboratory, diagnostic tests, and cross-functional collaboration.• Decreased pressure injuries, CLABSIs, CAUTIs, and VAEs while delivering safer patient outcomes by implementing evidence-based practice projects.• Decreased CAUTIs by 42% by educating and mentoring staff, implementing a nurse-driven protocol and improving team collaboration. • Deployed evidence-based practice, protocols, order sets, and policy revisions related to medical management to promote best practices and optimize patient outcomes. Show less Led nursing clinical practice for neurosciences consisting of a 14 bed ICU and 52 bed neurosciences unit. Designed and implemented impactful pathways for complex Neurological Critical Care patients. Planned and executed education and competency training sessions for ED, NSICU, and Step Down Unit staff on optimal care and management of stroke patients for Comprehensive Stroke Center certification. Initiated robust quality improvement plans to achieve organizational goals. Provided hands-on leadership to team in maintaining compliance with evidence-based practice guidelines. Oversaw preceptor ship of graduate students each semester while acting as Clinical Nurse Specialist.• Accelerated revenue growth and improved number of incoming patients by deploying robust processes/protocols and introducing best practices, such as stroke management related to maintaining and achieving certification for the hospital. Show less

  • Clinical Nurse Specialist- Medicine

    Jan 2014 - Jan 2018

  • Clinical Nurse Specialist- Neurosciences

    Jan 2012 - Jan 2014
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  OU Health

  Oct 2018 - Jan 2023

  Director, Intensive Care, Telemetry, Outpt Testing, Pre-Operative Clinic & Dialysis

  Lead routine operation of five departments, including inpatient and outpatient to translate hospital mission statement into realization. Conduct detailed analysis of KPIs and recommend continuous performance improvement measures by utilizing Kaizen methodology. Established a second ICU in a temporary location with 10 additional beds to provide robust Covid-19 response. Oversee procurement and resources to ensure seamless execution of operations. Developed high-performing leadership team of supervisors to manage professional growth and succession planning. Improve early identification of sepsis to achieve sepsis mortality below national benchmark utilizing nurse-driven EBP. Show less

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  Mercy

  Jan 2023 - now

  Director of Nursing Operations

  Senior nursing leader responsible for partnering with system nursing executives to provide leadership in planning, directing, and coordinating nursing care services consistent with hospital policies and organizational objectives. Serve as an integral part of the hospital and system senior leadership team and collaborate across the system to develop strategic plans that deliver on organizational goals. Provide executive oversight of quality and patient experience programs and coordinating nursing services for the hospital. Reports directly to the hospital CEO.• Executive leadership and oversight of Emergency Department, Inpatient Medical Surgical, Swing Bed, Outpatient Nursing, Quality, Infection Prevention, Respiratory, & Pharmacy departments.• Developed recruitment and retention strategies that decreased first year total turnover by 19.2%, total turnover (voluntary and involuntary) by 31%, surpassing goals.• Achieved 95% nursing engagement survey participation which was a 32% improvement and consistently maintained nursing engagement scores above national benchmark.• Championed nursing regulatory PI projects to ensure TJC compliance. Improved nursing documentation compliance from 32% to consistently above 98.8%. • Steering ongoing efforts to consistently maintain and exceed NRC patient experience scores. Improved ER patient experience scores from 46.4% to consistently above 65.2%.• Increased swing bed ADC 6.1 to 13.7 within 12 months; exceeding goal by 44%. • Executive co-lead for Family Practice & Therapy services expansion projects. • Achieved CMS re-certification survey with zero deficiencies. Show less