Farzaanah Richards

Experience

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  Lifeforce Financial Services

  Jun 2007 - Sept 2009

  Receptionist

  Receptionist and Office Assistant (General Administration)• Reception- Manage switchboard- Screening calls- Distributing telephonic messages via email- Meet & Greet Clients and Associates- Arrange Parking for Guests/ Visitors• General Administration- Prepare brokers assurance and/ or insurance application packs- Manage all incoming and outgoing company mail- Order and manage stock of various applications- Compile monthly mailing and applications spreadsheet- Draft and send daily thank-you letters to respective clients Show less

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  Mergence Investment Managers

  Oct 2009 - Nov 2011

  Office Manager

  Office Manager / PA / Fund Admin Assistant and Assistant Marketer • Reception Duties- Screening Calls- Distributing telephonic messages via email- Capture client information• Marketing and Fund Administration - Organising and co-coordinating internal and external meetings, conferences and other events- Preparing PowerPoint Presentations and Packs- Website Administration – Upload Monthly Fund Fact Sheets- Undertake various branding projects - Daily portfolio transactions (client withdrawals and contributions)- Assist with Fund Month Ends- Update and run the daily exposure limits (realtime) sheets.• General Administration and general office duties- Company filing- Arranging staff flights / accommodation and car hire Prepare and Maintain monthly expense spreadsheets (capture payment information)- Manage Staff expense claims - Attend to staff needs and / complaints- Office Maintenance- Deal with customer / supplier queries and complaints• PA Role- Manage Managing Directors schedule and diary- Arranging Managing Director and Marketing Developer’s, domestic and international flights/ accommodation and car hire and attend to various personal tasks (upon request) Show less

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  Xana Makeup & Styling

  Dec 2011 - Jan 2016

  Fashion Stylist & Make-Up Artist

  Freelance Makeup Artist / Fashion and Personal Stylist- Art Director, Makeup Artist and Stylist on each photoshoot for local designers - Create concept (moodboards , location) and co-ordinate each shoot on Powerpoint and Photoshop- Create online advertising for every photoshoot - Source the creative team (models, photographers etc) - Create and present mood boards to clients - Draft pre and post shoot reports - Keep up to date with current and future fashion trends - Wardobe de-clutter and organising service- Image Consulting - Business development, networking and relationship building with staff and clients - Create and manage online presence via the business website and on social media Show less

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  Superbalist.com

  Sept 2016 - May 2017

  Client Liaison / Online Fashion Assistant

  - CRM via Zendesk and Social Media Platforms - Receive and Resolve Client Telephonic queries and requests via One Agent system - Logistic Management using MRD Waybill Tracking System - Implementing requested / relevant changes to existing client accounts - Resolving customer technical, product, online and order queries - May provide product or service information to assist customers in making a decision about a product to buy

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  Old Mutual Investment Group

  May 2017 - Nov 2017

  Reception Administrative Assistant

  RECEPTION - Greet and receive guests/visitors in a professional manner - Telephone management - attend to all incoming calls- Meeting room diary management, room readiness and refreshment requirements- Managing the subscription renewals/distribution of mail, newspapers and magazines- Facilitating courier dispatches, receiving and receipting deliveries - Maintaining multiple Excel spreadsheets for tracking of subscriptions, deliveries, staff deliveries, staff absence etcADMIN SUPPORT- Responsible for operational readiness of photocopiers- Log infrastructure service calls and follow up when necessary to ensure prompt response- Proactively assist the Office manager to deliver the highest standard of service to the business- Scheduling meetings- Travel bookings- Processing staff expense claims Show less

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  This Is Me Inc.

  Feb 2018 - Sept 2018

  Office Manager and Executive Assistant

  - Screen Calls and Welcome Clients- Manage CRM Systems- Organising meetings and managing databases- National and International Travel Arrangements and Itineraries - Organising Company Events and Conferences- Ordering Stationery and Furniture- Dealing with correspondence, complaints and queries- Preparing letters, presentations and reports- Implementing and maintaining procedures/office administrative systems- Organising induction programmes for new employees- Ensure health and safety policies are up to date Show less

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  Old Mutual Specialised Finance

  Jan 2019 - Sept 2020

  Administrative Specialist & Executive Assistant

  Provide administrative support to the management in a manner consistent with the company goals and objectives;- Coordinate on all HR related activities;- Create, maintain and update an efficient database of internal/external clients and archive al - information received by the department, electronically or paper, for reference and documentation purposes;- Oversee and if required, analyze, sort, prioritize and distribute all incoming correspondences, including memos and submissions, to concerned person thereby ensuring a smooth flow of communication;- Preparing correspondences on behalf of the department for arising external queries and other routine enquiries;- Coached and mentored other frontline and admin team- Review departmental documents prior to submission, to ensure accuracy of data and compliance with company established formats, procedures and policies, and recommend revisions as required;-Arrange meeting of the management with clients and receive the clients- Greet and receive guests/visitors in a professional manner- Maintaining multiple Excel / data spreadsheets for tracking of subscriptions, deliveries, staff deliveries, - Human Resource schedules and company assets (maintain asset registers)- Managing the company subscription renewals/distribution of mail, newspapers and magazines- Process all staff claims and payments via Oracle. Account Reconciliation- Arrange and Manage staff travel (national and international)- Assists in organizing and scheduling meetings/workshops, notifies attendees of location and timing, and takes minutes and attendance for file and distribution as appropriate- Developing, reviewing, and improving administrative systems, policies, and procedures- Arrange business itineraries and co-ordinate local and international travel arrangements*Member of OMSFIN Social Committee and INNOV8 Forum* Show less

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  Interhealth Canda

  May 2021 - Dec 2021

  Administrative Officer & Executive Assistant

  Provides administrative support including diary maintenance, internal and external communications (phone, email, letter) of a highly sensitive and confidential nature Prioritize workload into urgent and non-urgent matters and manage workload for the Clinical Director and other senior ICML Staff and secretarial support for the team as required Performs audio, copy-typing, or self-correspondence of reports, protocols, memoranda, abstracts, schedules for medical and/or nursing ICML Staff Maintains organizational filing systems Maintains databases and spreadsheets to provide information/reports as required by Clinical Director and Staff Develops HR and Administration Workflows to aid in streamlining processes Arranges and organizes meetings and agendas. Transcribes, and distributes minutes from meetings New employee orientation and induction to the department Coordinates staff to collate staff scheduling, vacation, pay records, and all leave requests Arrange educational events including travel arrangements, room bookings, and attendees Coordinates educational administrative activities including the development and maintenance of registration databases and the production and distribution of course materials Manages all administrative aspects of seminars/conferences/symposiums including promotion, logistics, report writing, and evaluation Arranges and Facilitates workshops and presentations Liaises with management offices locally and internationally on matters of the project and staffing Data Analytics and Dashboard Updates Travel Arrangements VISA Applications Extensive Diary and Calendar Management Show less