Eric Olson, MPA

Experience

• 

  Gritman Medical Center

  Jan 2001 - Jan 2004

  Registration Representative

  As initial point of contact for patients, provided superior customer service in completion of patient registration and administrative activities. Trained eight (8) colleagues on improved data collection process.

• 

  Pullman Regional Hospital

  Jan 2004 - Jan 2016

  Designed / established Patient Registration Services department in alignment with NAHAM standards. Managed operations as member of Revenue Cycle team; optimized operational efficiency and service levels. Led team of 20 pre-admission, patient registration, and insurance verification representatives. Led outpatient departments as team size nearly doubled (from 12 to 20). Provided Registration leadership and subject matter expertise to Quality Improvement, Environment of Care (Safety), and Patient Safety Committees. Ensured compliance with federal / state regulations and hospital policies and guidelines. Led team of 12 representatives across three (3) departments, including outpatient surgery, outpatient services (laboratory, radiology, and respiratory therapy), and emergency room. Performed patient intake by collecting demographic, payer, and visit information while ensuring data accuracy, completeness, and confidentiality. Leveraged content from Crucial Conversations course to improve team collaboration and patient / family interactions.

  • Director of Patient Registration Services

    Jan 2012 - Jan 2016

  • Registration Assistant Director

    Jan 2011 - Jan 2012

  • Registration Supervisor

    Jan 2008 - Jan 2011

  • Registration Representative

    Jan 2004 - Jan 2008
• 

  EJO Consulting - At Your Service

  Jan 2016 - Jan 2024

  Consultant

  Provided expertise on healthcare revenue cycle and benefits to providers and individuals. Managed real estate renovation, sale, and development projects as part of family estate settlement.

• 

  Children's National Hospital

  Jan 2016 - Jan 2019

  Chosen to lead patient experience for Outpatient Surgery, Laboratory, and Diagnostic Radiology functions at main CNMC location. Directed team of 25, including one (1) Supervisor, eight (8) Senior Patient Access Representatives, and 16 Patient Access Representatives. Led patient access operations for 24/7 Emergency Department at CNMC satellite location, with team of 16 that included one (1) Assistant Manager, five (5) Senior Patient Access Representatives, and 10 of Patient Access Representatives.

  • Patient Access (PA) Manager – Outpatient Services, CNMC Hospital

    Jan 2018 - Jan 2019

  • Patient Access Manager – CN Emergency Department (ED) at United Medical Center

    Jan 2016 - Jan 2018
• 

  Uvalde Memorial Hospital

  Jan 2024 - now

  Director Patient Access