Evan Isidoro

Experience

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  University of Illinois Chicago

  Oct 2014 - Jun 2016

  Research Associate

  -Minimized data errors and inconsistencies through rigorous data editing and review practices that adhered to defined protocols, documentation standards, and data quality objectives.-Diagnosed and resolved technical issues with field laptops, minimizing downtime and ensuring efficient operations for staff.-Leveraged qualitative and quantitative research methods to gain a nuanced understanding of crime and justice in Chicago, fostering a well-rounded research project.

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  Eataly

  Jul 2016 - Apr 2017

  GB5 Member

  -Implemented a triage system to ensure timely resolution of high-priority customer issues by coordinating staff resources.-Developed and implemented strategic solutions to address POS system software problems, maximizing efficiency and reliability.

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  Midwest Orthopaedics at RUSH

  Jul 2018 - now

  Patient Representative/ Help Desk aide

  -Spearheaded the initial diagnosis and resolution of user-reported issues including technical problems related to hardware, software, and network connectivity. -Streamlined communication and workflow by training users on access and utilization of shared organizational databases.-Ensured timely resolution of complex technical issues by proactively documenting troubleshooting steps and escalation recommendations for senior IT leadership