Amanda Hatfield

Experience

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  IXYS UK Westcode Ltd

  Jan 2003 - Jan 2005

  Quality Assurance Technician

  Investigate customer device failure; write failure analysis reports for the customer advising the route cause of the failure, corrective and preventative action. Carry out burn-in and channel tests. Write process instructions for factory processes.

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  IXYS UK Westcode Ltd

  Oct 2005 - Jan 2012

  Customer Service Supervisor

  Objective: To deliver a first-class customer service to a global network of sales and distribution channels through the effective management of a team of 4 experienced customer service personnel. Adhering to strict company policies and procedures.Responsibilities: • Develop and maintain strong relationships with key accounts, distributors, representatives, and area sales managers to achieve outstanding levels of customer service satisfaction. • Lead and motivate the team by managing a demanding workload, including day-to-day management of key accounts;• Receiving orders, contract reviewing; data/order entry, order acknowledgements, pricing and delivery expediting.• Dealing with the sensitive issue of advising customers their account is on stop due to non-payment and resolving any issues.• Liase between various internal functions; production, shipping, quality, engineering, finance and marketing. • Maintain records in line with SOX/BSI audit parameters. • Attend daily production meetings with Operations Manager to prioritise customer demands.• Devise and maintain robust processes for dealing with customer enquiries and complaints. Closely monitor, analyse and resolve complaints to mutually acceptable outcomes for both customer and Company. • Ensure office procedures are maintained, updated and improved.• Face to face meetings with customers and distributors, planning and evaluating their current and future needs.• Responsible for training/educating distributors in the way we want them to work, this is normally carried out in groups of 10 – 20 people.• Mentor, coach, motivate and develop Customer Service team members through company procedures such as appraisals, counselling, back to work (sickness) interviews, and by identifying individuals’ development potential.• Overseeing the recruitment of new staff, including training and induction. Show less

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  H rep Limited

  Jan 2012 - Jul 2020

  Office Manager

  Objective: To facilitate the smooth running of a small but very busy office. Delivering exceptional customer service, along with accounting and purchasing functions using SAGE 50 Professional.Responsibilities: Manager • Managing filing systems whilst improving and implementing new administrative systems.• Recording office expenditure and managing the budget.• Maintaining the supplies of stationery and office equipment.• Responsible for reviewing and updating office procedures.• Key holder.• Maintaining website.Accounts• Basic bookkeeping activities. • Credit control.• Cash allocation. • Receiving and processing all invoices, expense forms and requests for payment. • Reconciling bank statements.• Verifying calculations working within the accounts system. • Maintaining spreadsheets.• Managing petty cash transactions. • Month end payments run.• Month end reports.Sales • Maintaining and developing relationships with existing and new customers in person and via telephone and email. • Identifying and researching potential leads and opportunities.• Dealing effectively with enquiries and complaints.• Providing customers with quotations, negotiating the terms of agreement and closing the • sale to meet sales targets. • Developing pricing strategies to win the business. • Sales order processing.• Marketing via social media and mail shots.Purchasing• Negotiating on price, delivery and specifications with key suppliers. • Expediting orders to ensure on-time delivery.• Finding potential suppliers, holding meeting with new and existing suppliers, whilst building and • maintaining good relationships. • Raising and authorising purchase orders.• Stock control Show less

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  Littelfuse

  Aug 2020 - now

  QEHS Engineer

  Objective:​​Responsible for implementation and compliance of Quality Assurance in accordance with ISO9001, contract specifications and the Quality Management System for the site. Analyse and report returned parts from customers, customer complaints and control outgoing quality inspection process.Responsibilities:• Develop and manage Company QEHS Management System.• RMA’s and failure analysis, 4D and 8D reporting.• Investigation and reporting of customer complaints.• Inspection of Quality Assurance and CofC process.• Implementation and review of new and updated process instructions.• Internal auditing to ISO9001, ISO14001 and ISO45001.• Lean Six Sigma and Kaizen projects.• The creation and updating of process risk assessments.• The creation of FMEA’s• Training record coordinator for the site. Show less