April Bostick

Experience

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  Verizon

  Apr 2013 - Jul 2016

  Customer Service Specialist

  - Provided support for technical and account-related inquiries, achieving a 96.7% performance rating.- Increased accessory sales revenue by 83% year-over-year through upselling strategies and proactive engagement.- Resolved advanced technical issues with mobile devices, boosting customer retention.

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  Recovery Place

  Jul 2016 - Dec 2017

  Office Manager

  - Oversaw administrative functions and improved Medicare claims processing accuracy by 20%, reducing errors and improving reimbursement speed.- Utilized Excel to create monthly performance reports, driving data-driven improvements.- Trained staff on operational best practices, improving team efficiency by 15%.

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  ResultsCX

  Oct 2022 - Dec 2023

  Customer Service Representative

  - Resolved technical and service inquiries using CRM platforms (Salesforce, Zendesk), achieving 95% SLA compliance.- Delivered exceptional support via phone, email, and chat, enhancing customer retention through personalized solutions.- Played a key role in identifying recurring issues and contributed to the creation of an internal knowledge base

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  Tandem Diabetes Care

  Jan 2024 - now

  Customer Technical Support Specialist

  - Provided exceptional technical support for insulin pump systems and integrated CGM devices, efficiently managing and resolving multiple inquiries daily with a 98% first-call resolution rate.- Documented case details in Salesforce, improving workflow accuracy and reducing resolution times.- Collaborated with leadership to address escalations and provided mentorship to junior team members.- Ensured compliance with healthcare standards and maintained high customer satisfaction scores.