Abdul-Cader Harnekar

Experience

• 

  Coniston Hardware

  Jan 2003 - Jun 2007

  Junior Manager
• 

  Krypton Technologies

  Jun 2007 - Sept 2011

  IT Technician
• 

  Tseng Scott Technologies

  Oct 2011 - Mar 2018

  IT Technical Manager

  • Managing the technical team and helpdesk• Establish priorities, make preparations, develop schedules and leverage resources to perform all duties• Train and upskill technical staff• Ensuring client service level agreements are met and up to standard• Design and administer infrastructure technologies in support of agreed service level agreements, policies and standards• Project management (Designing various I.T infrastructure environments and managing the technical team with implementation)o Hotelso Schoolso Call centreso Financial firmso Architect firmso Law firmso Advertising agencieso Small and medium businesses (various sectors)• Streamlining processes (both technical and administration)• Standardizing processes for better implementation and management• Identify problem areas and actively develop possible solutions to prevent re-occurrences• Keeping clients I.T infrastructure up to date with the latest technologies• Installation and setup of all client servers (Microsoft windows, SQL, Exchange and Linux servers)• Managing all client physical and virtualized servers (Preventative maintenance, Server backups, File backups, SQL backups, HyperV, KVM, Docker and VMware)• Storage solutions - Synology, QNAP, ISCSI, Open source• Network designs from small businesses to large scale operations (Security, Multi WAN, Multi LAN, VLANs, High density wireless networks and PTP wireless links)• Firewall implementation and management (Meraki, Fortigate, Mikrotik, PFsense and various other open source distros)• Hosted VOIP implementation and management• Google apps for business administration (1000+ users)• Microsoft Office 365 for business administration (Hosted Exchange, Sharepoint)• Administer hosted online backups for all clients• Administer all client domains• Responsible for all other technical management functionsPrevious roles• I.T Technical Lead and Team Leader (June 2012 - November 2013)• Senior I.T Technician (October 2011 - June 2012) Show less

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  Jembi Health Systems NPC

  Apr 2018 - now

  ICT Manager