Rajendra Baniya

Experience

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  Radisson Blu Hotel DMC

  Sept 2006 - Nov 2008

  Housekeeing/Bell Boy

  Worked as room attendant for the first 7 months.Transfered to front office department as a bell attendant after completion of 7 months.

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  Grand Hyatt Dubai

  Jan 2010 - Nov 2011

  Bellman

  Offering consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service.Ensuring that individual guest and Groups receive fast, efficient and friendly service.Ensuring that the Front Office Management on duty are kept fully aware of any relevant feedback from either the guests or other departments.Ensuring that the messages and faxes are regularly delivered throughout the day.Effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients.Assist in ensuring the lobby areas and all equipment within the lobby are functional and in immaculate condition.Communicating with Security regarding any unattended luggage.Greet all guests in public areas and rooms in a warm manner. Show less

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  Hyatt Capital Gate Hotel

  Jan 2013 - Apr 2014

  Bell/Concierge Attendant

  Offering consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service. Ensuring that individual guest and Groups receive fast, efficient and friendly service. Ensuring that the Front Office Management on duty are kept fully aware of any relevant feedback from either the guests or other departments. Ensuring that the messages and faxes are regularly delivered throughout the day. Effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients. Assist in ensuring the lobby areas and all equipment within the lobby are functional and in immaculate condition. Communicating with Security regarding any unattended luggage. Greet all guests in public areas and rooms in a warm manner.Serve as a key point of contact for Guests and efficiently respond to Guest enquiries.Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others.Process and deliver messages for Guests.Handling Guest / Admin transportation.Deliver and safely storage Guest luggage.Stay current and up to date with all hotel services as well as daily VIP requests and special events.Provide support to Management as required, in cases of emergency.Project a professional manner with an emphasis on hospitality and Guest service.Maintain a clean, healthy, and safety working area.Act in accordance with policies and procedures when working with front of house equipment and property management systems. Show less

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  Novotel Hotel Al Barsha Dubai

  Apr 2014 - Nov 2018

  Concierge bellman

  Offering assistance to the guest regarding the luggage delivery and storage,providing correct information and making necessary bookings for local attractions,famous activities,safaris,city tour famous adventures,restaurants etc.Arrange transportation for picking and dropping off the guest from and to the airport or different locations as requested my the guest or car hiring or renting the car.Brief in detail to the bell and valet staff in every shift about the function and activities of the day and VIP arrivals and the departures. Show less

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  The Address Fountain Views Hotel and Rasidences

  Dec 2018 - Jan 2023

  Concierge Bellman

  Concierge BellmanAssisting guest regarding the luggage delivery and storage,providing correct information and making necessary bookings for local attractions,famous activities,safaris,city tour famous adventures,restaurants etc.Arrange transportation for picking and dropping off the guest from and to the airport or different locations as requested my the guest or car hiring or renting the car.Brief in detail to the bell and valet staff in every shift about the function and activities of the day and VIP arrivals and the departures. Show less

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  Classic View Resort, Dadagaon

  Sept 2022 - now

  Co-Founder, Pre opening site incharge

  Actively engaging for opening a new resort.