Marcia Baltimore

Experience

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  US Army

  Jan 1999 - Jan 2006

  Managed a team of ten soldiers responsible for administering user accounts, email accounts and file services for over 100 assigned personnel. Installed, configured and maintained hardware and software including Windows 2000, Windows NT and Windows XP operating systems to ensure the availability, functionality and compatibility with existing systems and other system interfaces. Performed administrative functions such as resetting passwords, user account maintenance, answered phone calls, and logged incident tickets. Show less Supervised 37 systems administrators and customer support specialists in the operation of help desk and computer desktop support for over 5,000 users. Responsible for coordinating the technical requirements for all exercises by equipping participants with the required hardware and software, email, telecommunications and video teleconferencing capabilities, as well as LAN services and specialized applications. Monitored call tracking ticket creation based on support requests received via telephone, email, voicemail, and walk-in. Maintained office workstations and peripherals including printers, tape drives, and connection devices. Show less Managed a three-person team of tactical communicators providing COMSEC support for I Corps Fort Lewis and Joint Task Force elements during multiple exercises and real world missions utilizing manual accounting methods. Responsible for the security and accountability of over 1,000 COMSEC line items and the training of Corps personnel on the proper accountability, management and physical security of COMSEC material and equipment. As Brigade Security Manager, maintained and updated security clearances for over 100 Corps personnel. Show less

  • Systems Automations Division Manager

    Jan 1999 - Jan 2006

  • Deputy Division Chief

    Jan 2001 - Jan 2004

  • Communications Security Cryptographic Manager (COMSEC)

    Jan 1999 - Jan 2001
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  BLACKHAWK Management Corporation

  Feb 2006 - Oct 2009

  Computer Systems Administrator

  Served as an information technology specialist with duties related to the operation, maintenance, testing, and integration of a three dimensional virtual combat trainer, Warrior Skills Trainer, which utilizes Virtual Battle Space 2, Tactical Ground Reporting System, and FBCB2 software. Administered, maintained, upgraded and troubleshot the convoy simulation network, software and affiliated databases and libraries.

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  KBR, Inc.

  Oct 2009 - Apr 2011

  Senior Operations Coordinator

  Served as Senior Operations Coordinator, responsible for assisting the Site Manager with site Operations and Maintenance (O&M), project safety performance, Basic Life Support and mission-support services for internal and external customers. Served as the Primary communications link between Site Management and individual KBR departments on all project requirements including accountability, training, taskers, reports, meetings and briefings. Interfaced directly with the Mayor Cell, Logistics Support Officer, Defense Contract Management Agency and Contract Administrator to ensure the customer's service requirements were met. Show less

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  ITT Systems

  May 2011 - May 2012

  Service Desk Technician

  Responsible for providing first-level IT Service Desk support services, including problem solving and resolution to all computer users by performing problem diagnosis and guiding users through step-by-step solutions in a service center environment. Clearly communicates technical solutions in a user-friendly, professional manner. Provides accurate triage, assignment and escalation of reported incidents; promptly identifying and escalating high priority and complex technical issues to the appropriate department(s). - Processes inbound customer calls and incident tickets in a 24x7 call center environment- Serves as liaison within the organization for information systems problem management- Provides help desk support to users with NIPRNET, SIPRNET or stand-alone AIS- Uses work order system (BMC Remedy) to initiate, update and track all user-generated tickets- Understands a broad range of supported applications and possesses technical expertise in the areas of hardware and software Show less

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  Keller Williams Realty - Austin, NW Market Center

  May 2012 - Mar 2014

  REALTOR
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  REALTY AUSTIN

  Mar 2014 - Feb 2016

  REALTOR
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  All City Real Estate

  Feb 2016 - Oct 2016

  REALTOR
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  RE/MAX Achievement - Martin Roberts Group

  Nov 2016 - May 2017

  REALTOR
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  Allen Tate Companies

  May 2017 - Feb 2021

  REALTOR

  I am a proud military veteran. I served in the Army for 21 years while raising two sons. Serving my country was an honor for me and one of my greatest accomplishments. Its a chapter of my life I will cherish forever. But now I have a new purpose, which is guiding my clients through their real estate endeavors. Throughout my journey, I have helped many wonderful people; young & old, married & single, first-time home buyers & luxury home buyers, and everything in-between to help them achieve their real estate goals. I treat everyone the same - the dollar amount or experience level is not a factor. My motivation is pure. I enjoy educating my clients and ensuring they understand exactly what they’re getting themselves into throughout the home buying process. It’s complicated enough to buy a house from both a physical and emotional standpoint. You don’t need the added stress and worry of wondering if you’re making a smart decision from an intellectual standpoint. That’s why you hire me. I’ll be that second set of eyes; that second opinion; that objective person who can be “somewhat” unbiased and give you that “high-level” look at what this move may look like for you in a few years (not that I have a crystal ball or anything – just access to websites with great city planning info). The bottom line is my clients are my priority. Understanding their real estate goals and helping them achieve those goals is my job and quite frankly is an honor. I love helping people and I love selling real estate! This is the perfect job for me which makes me the perfect agent for you! I am the proud mother of three sons aged 31, 28 and 6 (you read that right; and I also have 3 beautiful grandchildren – ages 6, 8, and 12 (I’ll tell you that story at a later date! Lol) I feel so fortunate to be working at Allen Tate in the Cary office and living in Apex. I have the best of both worlds! Please call me if I can be of assistance to you with any of your real estate needs. I hope to meet you soon. Show less

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  Marcia Baltimore Realty

  Feb 2021 - now

  Real Estate Broker