John Tuckner

Experience

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  University of Kansas

  Apr 2009 - Jan 2011

  • Technology Program Manager - Ambler Student Recreation Center

    Jul 2010 - Jan 2011

  • IT Customer Service Technician - Computer Services Facility

    Apr 2009 - Jan 2011
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  FishNet Security

  Jan 2011 - Jan 2013

  Support Technician

  Provide technical support to a diverse group of clients via phone and email.Troubleshoot, test in virtual lab environments, and resolve issues for Check Point firewalls, Blue Coat proxies, Juniper firewalls and SSL VPN appliances, and F5 load balancers. Clients include Fortune 100 companies.Perform managed services for banks, universities, and healthcare: approve change requests, implement rule changes, monitor environments, and troubleshoot issues.Develop and document procedures for upgrades and implementation of integrations including SNMP, RADIUS, Active Directory, and syslog.Communicate quickly and efficiently between vendors and clients should issues arise that need to be escalated.Train & mentor new employees on technical knowledge needed to perform job duties. Show less

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  H&R Block

  Jan 2013 - Jan 2015

  Security Infrastructure Engineer

  Product and configuration expert for Cisco ASA firewalls, Check Point firewalls, Blue Coat proxies, Sourcefire IPS, RSA SecurID, and FireEye security appliances.Transitioned and upgraded Sourcefire IPS with default monitor policies managed by third party vendor to inline protection mode managed by security teams.Developed DDoS response playbook, participated in testing of plan, and helped with remediation activities.Wrote tools to maximize productivity of daily operations and large projects utilizing Python, Perl and PHP.Remediated major security vulnerabilities, such as Heartbleed, and provided technical guidance of threats to groups including corporate communications, international entities, and third party vendors. Show less

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  Apria Healthcare

  Jan 2015 - Jun 2016

  Information Security Architect

  Assisted with the design and implementation of new network architecture for two highly active and business-critical data centers. Infrastructure implementation included Check Point firewalls, IPS, Blue Coat web proxies, Brocade switching fabric, F5 vCMP based hosts. Provided expert support in migrating servers and applications from legacy networks to new data center networks with minimal downtime.Implemented Elasticsearch, Logstash, and Kibana (ELK), a large scale data analytics system, which gathers and correlates hundreds of gigabytes in events daily from firewalls, IPS, web proxies, Cylance Advanced Threat Protection, and networking devices, granting newfound insight for network operations.Introduced Duo Two-Factor authentication for all security and network devices. Implementation was expanded to outsourced managed service providers during tenure. Developed portal for self service management of two-factor tokens.Produced highly detailed documentation for all aspects of new data center design.Trained and transitioned network infrastructure systems to Apria resources.Created internal applications in Python (Flask) for Apria resources to use which optimizes daily operations, troubleshooting, and migration tasks. Show less

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  Optiv Inc

  Jan 2017 - Mar 2019

  Principal Solutions Engineer

  Developed Managed Network Detection & Response (MNDR) managed services offering which included platform management, detection content creation, and threat hunting capabilities

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  Cyderes

  Mar 2019 - Oct 2020

  Director of Customer Success Engineering

  First technical post-sales customer engineering resource that built a team leading onboarding and implementation of services offerings including Managed Detection & Response, cloud security monitoring, and honeytoken programs

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  Tines

  Oct 2020 - Nov 2024

  Developed the idea for and successfully created a team that could focus on security automation research use cases on the premise that security automation was not talked about enough and we had a chance to make a difference.The team grew the Tines Library, a collection of popular Tines use cases, from 200 to over 900 examples. On average, over 50% of all new automation workflows were created from these templates.https://tines.com/libraryDeveloped the Automation Capability Matrix, a strategic resource to help organizations identify their automation program maturity and plan for greater adoption. Used frequently with the largest. customers to bridge knowledge between technical implementations and executive leadership.https://automation-capability-matrix.pages.dev/Created Tines Tinkerer, a natural language AI workflow creation tool. A top CEO priority, I coordinated a team that included no software engineers and minimal artificial intelligence knowledge to create a retrieval augmented generation supported tool in less than three weeks (and early to boot!).https://tinkerer.pages.devHired and managed an international team. Began the Tines internship program which now has had over 10 members across the organization. Show less Led initiatives for professional services, training, certification, and technical content based marketing.Developed the framework for delivering professional services through outcome based engagements. This general framework is still in use three years later. Created all legal documents to provide services to customers. Recruited, hired, and mentored a leader to run the professional services organization long term. Professional services are tied to over $10M ARR and were a critical factor in closing the most important deals in the company.https://www.tines.com/case-studies/mars/Refreshed the technical training curriculum from an unorganized and adhoc offering to one tied to a multi-tiered offering that resulted in technical certification. There are now over 500 certified users of Tines.Drove product awareness through content marketing tied to the release of the Tines Library, an open repository of automation workflow ideas. Drove the Library from around 30 automation workflows to over 200 in a quarter. Everyday there was a new social media post on how to utilize one of the new workflows which resulted in tens of thousands of impressions with many customer anecdotes mentioning they chose Tines because the Library was a key differentiator. Show less First North American based technical post-sales resource focused on onboarding and enablement. Helped grow the function from less than $1M ARR to over $15M.In working with customers, led development on requested solutions like seamless AWS authentication, on-premises connectivity tunnels, and the Tines Terraform provider. Tines Tunnels and Terraform provider are purchasable add-ons and Tunnels are included in over 30% of all new deals.In a sales capacity, negotiated the first reseller agreement for the company which was used to bring on the first customer in the oil and gas industry. Show less

  • Senior Manager of Tines Labs

    Nov 2022 - Nov 2024

  • Technical Program Manager

    Feb 2022 - Nov 2022

  • Automation Architect

    Oct 2020 - Feb 2022
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  Secure Annex

  Nov 2024 - now

  Founder

  Helping organizations manage browser extensions and protect them from the bad ones.