Ahmed Shaker

Experience

• 

  CIB Egypt

  Apr 2008 - now

  Manage the team responsible for supporting T24 applications and services to ensure applications stability in production and that monitoring is being performed and SLAs are being met.Ensure that deployments and implement requested Change requests related to T24 Apps are done on-time with no issues via performing the needed post production checks.Ensure that monitoring the T24 application is in place with the needed health checks and new alarms creation to assure overall performance and eliminate any negative issues in order to maintain the service availability.Ensure Tickets are answered within SLA and automation for chronic ones to be done and handed to Operations/Service Desk teams.Participate in the selection and the evaluation process of any software or solution related to T24 application to be sure it is matching with Bank and support strategy.Maintain regular contact with T24 application vendors to ensure continues and effective support. Close all audit points raised on T24 application and/or service in production.Oversee closely the troubleshooting and root cause analysis of all reported problems related to T24 application and avail the problem reports and resolution documentations.Maintain and follow up on T24 application related issue log to ensure proper closure. Show less • Work directly with demand management team and business line to analyze business needs and translate into the system’s functional and technical requirements, ensuring they are measurable and testable. • Design, implement and configure applications/solutions to meet business needs.• Maintain strong rapport with business and demand management, managing risks and expectations throughout project life cycle, including resolving issues and making recommendations. • Assist with generating detailed project cost estimates and timelines including requirements, design, construction, QA and UAT efforts. • Create required documentation sufficient to support the Development and QA effort. • Develop test plans/test scripts and execute system testing, including setting up required test data and test files. • Support development and UAT activities.• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.• Manage the maintenance, patches, upgrades and health of business applications. Show less

  • Core & Enterprise Banking Applications Support Manager

    Sept 2023 - now

  • Core Banking Application Support Team Head

    Oct 2020 - Sept 2023

  • Senior IT Analyst

    Apr 2014 - Oct 2020

  • Information Technology Application Support

    Apr 2011 - Apr 2014

  • Customer Service Representative

    Apr 2010 - Mar 2011

  • Teller

    Apr 2008 - Mar 2010