David Harrison

Experience

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  The Hartford

  Jan 1999 - Jul 2007

  Imaging/Workflow/Output Shared ServicesChallenged to create and provide strategic leadership to the newly formed Imaging/Workflow/Output Shared Services teams comprised of 40+ direct and indirect reports and manage relationships with business partners. Direct IT teams that provide production,enhancement and project support for Retail, Retirement and Private Placement business lines in the Investment Products Division. Manage $1 million production budget and vendor relationships;negotiate cost-effective agreements. Concurrently established and served in a unique capacity as Output Strategy Portfolio Manager of a multi-year program, owning 15+ distinct projects, 8 ($3.5 million) of which are in progress and slated for delivery in 2007. Often tapped by other matrix teams to provide support and development assistance. Effectively utilize multiple remote resourcing vendors to supplement project and production support as needed. Show less Directed the planning and execution of key technical upgrade and migration projects across multiple locations within budget and time constraints. Researched outside vendors to determine cost effectiveness and capabilities. Provided technical expertise and leadership to infrastructure project teams. Developed unique computer builds for over 10 different departments to ensure software and hardware requirements for each individual. Tested and revised disaster recovery infrastructure.Key Projects & Achievements:PC Refresh: Led project team of 25 throughout the organization that simultaneously replaced over 1200 depreciated personal computers and 250 monitors across 3 campuses. Organized employee PC sale generating over $30,000 in revenue for the department, completely averting a $50,000 equipment removal expense, and enabling the company to take full advantage of all future equipment tax write-offs. Project was completed on time and under budget.NAS (Network Attached Storage) Migration: Migrated all data stored on over 30 Intel-based NT 4.0 Servers, some dating back 10 years, to an NAS solution. Project was completed with zero data loss, resulted in over $200,000 saved over 3 years—delivered on time and under budget. Show less

  • Assistant Director

    Jan 2003 - Jul 2007

  • Project Manager

    Jan 1999 - Dec 2002
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  Travelers

  Aug 2007 - Dec 2007

  Program Director at Travelers

  Strategic Billing Enterprise SystemsManaged the planning and execution of a recovery plan to revive a strategic billing program. Worked with the project managers, IT leaders and business leaders to develop a detailed cost benefit analysis. The analysis was used by organizational leaders including the CIO to reassess the program direction and dissect the program saving millions in averted IT spend. Formed a matrix-team to build a detailed CBA outlining the current state and future state of theprogram. Show less

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  ING Nederland

  Jan 2008 - May 2008

  IT Director

  Responsible for the development of a strategic roadmap used to build out the future imaging and workflow environment for the enterprise. Provided leadership for the development and production support teams for the enterprise imaging and workflow applications servicing the Defined Contribution, Life and Annuity lines of business. IT Owner for the Global 360 Imaging Replacement Project in which two legacy systems were consolidated and replaced by a strategic vendor package. The project yielded financial benefits through reduced operation support costs. Show less

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  TEKsystems

  Jun 2008 - Nov 2008

  Project Manager

  (Mass Mutual) – TeleApp Vendor Selection ProcessCreated the vendor selection work break down structure and process flow. Conducted business and IT interviews to gather requirement specific questions used in the RFP. Created working assumptions around the scope of the TeleApp vendor responsibilities and communicated those assumptions to the leadership of inter-dependent projects.

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  Prudential Financial

  Dec 2008 - Apr 2015

  Manager

  Translated Operational strategies to drive to action work efforts for critical business processes with a focus on efficiency, quality, and cost reduction.Conducted an efficiency SWAT session with leadership across the organization to identify areas of opportunity for cost savings and reductions. Took action on several identified items resulting in an annual reduction of operating expenses of $1.4 million year over year.Built an Infrastructure Portfolio management team focused on an annual work stream requiring organizational planning, budgeting, and staffing. Secured a $6.5 million dollar infrastructure budget to address various HW/SW upgrade efforts, DB migrations, and application component end of life needs. Established a process for the creation of monthly and quarterly IT Operational Metrics and SLA measurement dashboards.Pulled together a cross business and technology team to analyze incoming technology work requests and to make recommendations on how to reduce volumes. The analysis indicated nearly 80% of incoming technology work requests were non technological in nature which led to Self Service initiatives resulting in a 30% reduction of incoming non technology work requests.Implemented CAST, a code quality measurement tool to establish a repeatable process to measure and improve application software quality as a best practice in the SDLC process.Rapidly built a production support team to take operational ownership of a $40 million dollar Pega workflow application development program. While managing a $3 million production budget, built a core team consisting of multi-sourced vendors with both an onshore and offshore presence saving the company $500,000.Established a Pega Center of Excellence for Prudential’s Retirement Technology division. The Center of Excellence (COE) was established to serve as a documented body of knowledge of best practices, methodology and reusable assets to quickly and effectively deploy Business Process Management. Show less

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  CareCentrix

  Sept 2015 - Dec 2018

  Clinical Manager - Utilization Management

  Clinical Manager responsible for a team of nurses providing Utilization Review for Home Health services including durable medical equipment, sleep management, skilled and unskilled home care using MCG and Health Plan guidelines for Medicare and Commercial lines of business.Use LEAN process improvement methodologies to engineer operational process and procedures to promote improved quality, increased compliance with company policies, regulatory mandates, and URAC accreditation standards.Conduct quality audits on the Utilization Review process and develop training and educational programs to address quality gaps and implement practices for meeting key performance indicators for clinical and non-clinical staff. Show less

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  Right at Home

  Dec 2018 - now

  Owner - President

  Our caregivers provide in-home caregiving services for almost any family and practically any situation. Our home care lets loved ones enjoy healthy lives in the comfort of a familiar environment. We tailor our care to your unique situation through a Custom Care Plan. These individualized senior care programs are carried out through our adult care providers and include whatever your loved one needs from any of our elder care categories.

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  Osprey Custom Lures LLC

  Oct 2019 - now

  Managing Partner
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  Home Care Association of America CT Branch

  Oct 2020 - now

  • Vice Chair

    Oct 2020 - now

  • Vice Chair

    Oct 2020 - now

  • Vice Chair

    Oct 2020 - now