Michael Cunes

Experience

• 

  Universal Studios Hollywood

  Jan 2002 - Jun 2006

  Show Crew

  Responsible for the loading and unloading of pyrotechnic devices for various stage shows throughout the park. I was also responsible for running light and sound boards as well as character escort during shows.

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  Disney Parks & Resorts

  Apr 2005 - Aug 2007

  Pyrotechnician

  Responsible for the loading and unloading of pyrotechnic devices as well as control board operations for various pyrotechnic shows throughout the Disney parks.

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  Bel-Air Bay Club

  Apr 2007 - Jan 2019

  Front Desk Operations Manager & J-1 International Recruiter

  I managed the overall operations of the front office and guest service departments for a prestigious members-only beach club. This included coordinating member and guest arrival processes, keeping accurate records of access control and administrative databases, project management, event planning and member relations. I also managed the club pro shop including clothing design, purchasing, inventory control and loss prevention. In addition, I managed the international recruiting for our J-1 summer student program. This included staffing for multiple departments through the means of Skype interviews, facilitating all paperwork processing as well as coordinating placement for housing.•Sourced and managed the implementation of a new $30K access control system including registration for over 1500 club members•Introduced multiple clothing vendors into the pro shop resulting in an average of 40% in weekly sales conversion with each new clothing line launch Minder weergeven

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  Spring Place

  Jan 2019 - Nov 2019

  Director Of Front Office

  Directed overall operations for an upscale social and co-working club including management ofthe guest services, valet, security, housekeeping and concierge departments. I oversaw various projects including office leases and renovations, community outreach, local political lobbying and building maintenance. In collaboration with department heads, I managed member relations through event management, club tours, responding to member complaints and implementing viable feedback.•Negotiated 5 private office contracts including a $20K a month office lease and renovation plan•Directed 45 department staff & 4 management direct reports Minder weergeven

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  H Club Los Angeles

  Nov 2019 - Sept 2020

  Director Of Operations

  *Business shutdown due to COVID*Led overall operations for the guest service, housekeeping, valet, security, A/V and engineering departments for a vibrant and exclusive social club. In addition, I managed the operations of the Club's 33 all-suite hotel which includes budget forecasting, managing P&L's, ADR and occupancy goals, guest satisfaction, training and maintaining FF&E AND OS&E inventories. My departments worked directly with the Membership, Sales & Marketing and F&B departments in providing exceptional guest experiences along with responding to member/guest feedback and coordinating club events.•Exceeded February 2020’s average occupancy goal by 2% with increased sales and marketing efforts•Developed a housekeeping labor productivity training program resulting in a 50% decrease in room servicing time•Developed a comprehensive customer service training program resulting in a 45% increase in positive guest feedback•Directed 60 department staff & 6 management direct reports Minder weergeven

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  Invited

  Sept 2020 - now

  • Club Manager

    Sept 2023 - now

  • Sr. Director of Member Experience

    Jul 2022 - Sept 2023

  • Director of Member Experience

    Sept 2020 - Jul 2022