Natalie Wrench

Experience

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  Two Shires Ambulance(now South Central)

  Feb 2003 - Nov 2003

  Ambulance Liaison Assistant

  Administered non emergency patient transport request forms, liaised with people on all levels in a courteous manner to ensure that the correct information was recorded, communicated and that the correct mode of transport was booked. Learning to schedule work and plan efficient transport routes for patients and staff.

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  South Central Ambulance Service

  Nov 2003 - Jan 2007

  Ambulance Liaison Supervisor

  Managed the effective use of resources daily within the patient transport service, including the supervision of fifteen staff and seven vehicles. Trained and managed the regional support of the mobile application solution. On occasions deputising for the senior manager, making decisions at a higher level.

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  Talecom Limited

  Jan 2007 - Oct 2017

  Operations and Project Manager

  Key Responsibilities:● Managed a variety of projects from inception to completion, identified and analysed core requirements and key features of projects● Worked to develop project scopes and objectives, involved all relevant stakeholders; ensured resource availability and allocation● Used appropriate verification techniques to manage changes in project scope, schedule and costs● Played a key role within client and stakeholder meetings; utilising negotiation and influencing skills to gather client requirements and gain project/idea buy in from senior members of the team ● Provided regular progress reports to customers, highlighted any risks to key deliverables● Due to achievements, selected to take over a failing project to achieve deliverables on time; conducted analysis to highlight processes lacking, identified stakeholder management was missing, resolved issues by rebuilding stakeholder relationships and managed client and internal teams’ expectations, negotiated and managed changes whilst maintaining control of the project enabling successful delivery of all the project requirements to the timescale● Developed strong client relationships and earned a reputation for exceeding service standard goals, receiving written and verbal communication on numerous occasions developing reference accounts for case studies and website testimonials. ● Followed-through on all inter-departmental escalations to increase and maintain customer retention rates, securing additional contract wins with the existing client base and achieving renewals for contracts ranging from £3,000 to £600,000 during the period of 2008 to 2017● First point of contact for all escalated customer complaints and queries, follow up to ensure resolution Show less

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  Seeking a new Opportunity

  Oct 2017 - Jun 2018

  Career Break to look for full-time employment
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  Oysta Technology Ltd.

  Jul 2018 - Aug 2021

  Project and Operations

  Key Responsibilities:● Ensure operational efficiency by continuously reviewing, updating and implementation of operational processes and procedures across all areas of the business ● Accountable for the training and direct management of personnel, maximise productivity through ongoing performance monitoring and review● Execute HR policies including sickness/absence monitoring and reduction; conduct staff 1-2-1s, SMART objective settings, and appraisals, implement performance improvement plans to enhance staff productivity● Provide feedback on operational areas by producing various reports relating to returns and support desk incidents● Provide expertise across testing and configuration of new systems● Hold accountability for the development of requirement documentation for new and existing projects, including change, system migration to Office 365 and development of new products● Support the delivery of numerous projects by mitigating any issues to project deliverables by ensuring all projects follow project delivery process● Collaborate with internal and remote teams to manage tasks, issues and risks to maintain deadlines Show less

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  ASK Europe

  Aug 2021 - now

  Operations Support Manager