Joanne Draybi

Experience

• 

  MobiMind

  Mar 2012 - now

  • Oversee VAS business operations in the MENA region Kuwait, UAE, Iraq)• Utilized advanced analytics to track service performance and user behavior, leading to a 40% improvement in service uptime and reliability.• Prepare project presentations and demonstrations with business development and sales teams• Increased VAS revenue by 80% year-over-year by identifying new market opportunities and upselling existing clients.• Developed long-term relationships with key clients, resulting in a 95% client retention rate over years.• Collaborated with product teams to design and implement innovative VAS offerings, enhancing customer engagement and usage rates.• Analyze business performance, including profitability and revenue• Optimized service delivery processes, reducing time-to-market for new VAS offerings by 40%.• Acted as the primary liaison between clients and internal teams, ensuring smooth communication and timely resolution of issues.• Customized VAS solutions for high-value clients, which led to an increase in customer satisfaction scores.• Collaborated with marketing teams to create promotional materials, enhancing the visibility and adoption of VAS products. Show less

  • Account Manager

    Apr 2019 - now

  • Marketing Coordinator

    Sept 2019 - Oct 2022

  • Senior Content Editor

    Mar 2012 - Mar 2019