Timothy Edsel Blandura

Experience

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  MERALCO

  Oct 2018 - Feb 2019

  Technical Staff

  - Provides user assistance for Meralco's CMS v10 (Customer Management System) and CXE (Salesforce). - Acts as the first line support for system and data issues. Performs exception handling and system workarounds. - Performs meter reading modification and insertions, rebilling, billing discrepancy modification, bill triggers, termination of services, closing of online service applications and modification of Salesforce cases. - Monitors meter reading uploads, intervention during upload issues and generation of reports. Show less

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  Adish International Corporation

  Mar 2019 - Jan 2023

  - Responds to game inquiries from players within the given SLA. Escalates complex issues to the client when necessary.- Reads and summarizes official announcements and updates. Familiarizes with the apps and their contents.- Coordinates with supervisors and partner companies to ensure proper handling of inquiries and escalations especially when issues arise. - Assists in the dissemination of project updates from the client and supervisors. - Manages and updates report sheets and performs daily QA checks. Reports the earliest timestamps of each project at the start of operations.- Handles investigations and creation of reports as requested. - Manages operations when needed by allocating tickets, checking escalations, and ensures that the SLA is met.- Participated in the recruitment of new hires and handled their training and development thereafter. Show less - Assists in the troubleshooting of assets such as the server, desktop and laptop PCs, Wi-Fi routers and mobile devices. - Assists in the deployment of devices, installation and update of required applications and its operating system. - Reports to the IT Security Officer about the network's status, defective/faulty assets and other issues. - Updates and maintains inventories of company assets, credentials, documentations such as IT service requests, and assists in the creation of IT policies and manuals. - Performs quarterly audits of company assets deployed for WFH setup. Show less

  • SAS Operations Asssociate

    Mar 2019 - Jan 2023

  • Adish Infrastructure Team (AIT) Member

    Mar 2019 - Jan 2023
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  DXC Technology (Philippines)

  Jan 2023 - now

  Analyst - Cloud Engineering

  - Acts as Level 1 & 2 support to physical and virtual Unix servers such as VMware ESXi, Red Hat, and HP-UX.- Performs troubleshooting such as filesystem cleanup and escalates incidents such as utilization, process, application-related, or server down alerts to respective teams.- Ensures that incidents or alerts are addressed and resolved on time within the given SLO.- Participates in change activities such as server patching, upgrades and data center migration. Immediately joins in emergency calls/meetings for sudden issues such as outages. Performs server pre-checks, post-checks, monitoring or screen sharing as requested.- Raises hardware cases for needed hardware replacement. Coordinates with the respective teams, vendor and data center engineer especially during HW intervention. Show less