Simeon Takiev

Experience

• 

  Bulgarian Development Bank

  Aug 2015 - Sept 2015

  Credit Administration Specialist
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  Hewlett Packard Enterprise

  Jan 2016 - Sept 2019

  Onboarding new (and terminating old) partners on request and within the business needs - analyzing business needs, researching for best fit (as per the relevant requirements), leading the initial assessment and managing the respective approvals;Closely working on educating partners and delivering needed operational training, operational guides, updates, etc.; Performance Management - KPIs and quality performance monitoring related to HPE channel partners; organizing monthly performance reviews with all partners; identifying gaps, areas forimprovement and delivering CAP if needed; following up on customer satisfaction feedback with root-cause analysis;Partner Auditing - performing partner audits (onsite full assessment, light assessment and TAG check), record keeping and tracking progress;Ensuring all assigned partners are meeting required financial and operational targets, thresholds;SPoC for all partner queries – taking the E2E ownership;Acting as first escalation point for all partner-related escalations;Closely working with partners on identifying new business opportunities - analyzing reseller report for services and hardware;Preparing and presenting monthly country performance review at internal management meetings. Show less Being responsible for end to end operational activities of Installation and StartUp projects; main contact for all project related matters;Communicating with the respective partners when project follow up required. Pro-active checking the accuracy and content of open projects to drive the closure; raising Purchase Requisitions; following up on payments in SAP;Ensuring that partners are delivering “best in class” service to HPE’s customers, by closely managing partner projects as per and HPE defined criteria and quality standards. Show less

  • Partner Service Delivery Manager

    Mar 2018 - Sept 2019

  • Install & StartUp Operations Support Specialist

    Jan 2016 - Mar 2018
• 

  Atos

  Sept 2019 - Oct 2021

  • Global Channel Sales Operations Manager

    Nov 2020 - Oct 2021

  • Partner Program Governance Manager - Global Operations

    Sept 2019 - Nov 2020
• 

  Acronis

  Oct 2021 - now

  Global Channel Operations Manager