Hui Wen Yin

Experience

• 

  Yun Nam Hair Care Pte. Ltd

  Jan 2004 - Jan 2006

  Customer Service Officer
• 

  Phyto Hair Spa

  Jan 2007 - Jan 2009

  Sales Consultant
• 

  Adeva Spa

  Jan 2009 - Dec 2009

  Sales Consultant
• 

  Trichokare Pte Ltd

  Jan 2010 - Jan 2012

  Sales Consultant
• 

  PHS Hair Science

  Jan 2012 - Oct 2016

  • Operations Manager

    Jan 2014 - Oct 2016

  • Branch Manager

    Jan 2012 - Jan 2014
• 

  Jean Yip Group

  Dec 2016 - Jul 2018

  National Sales & Operations Trainer

  I work as the Retail & Operations Trainer with a key focus on Jean Yip Hair - training & creating a strong team of retail associates to reinforce the Jean Yip signature best-in-class haircare experience across 30 retail outlets in Singapore. I report directly to the Jean YIP Group CEO, with key interfaces with C-suite executives to ensure timely reporting of projects and on-ground feedback so that new strategies can be developed swiftly to protect Jean Yip's market leader dominance. My key responsibilities are to plan retail training curriculum, set up standard operational workflows customised to each retail outlet & drive best-in-class haircare & sales practices when consumers visit Jean Yip with a strong focus in profitability management. Key milestones achieved:❖ Successfully revamped 3 poor-performing retail outlets to achieve 3x revenue and are now ranked best performing across the island❖ Consistently delivered sales target & minimised fluctuations in revenue to achieve better better budgetary planning for the central finance team Show less

• 

  Retern

  Aug 2018 - now

  Operations Manager

  I work as the Operations Trainer with a key focus on the wholesales portion of Retern - training & creating a strong team of retail associates to reinforce the Retern’s haircare products and treatments across 16 salons in Singapore. I report directly to the Group CEO, with key interfaces with C-suite executives to ensure timely reporting of projects and on-ground feedback so that new strategies, from sales to training, can be developed swiftly to continuously enhance Retern’s branding in the hair and scalp industry.My key responsibilities are to plan retail training curriculum, set up fast and effective sales promotions and techniques customised to each retail salon’s individual customer base & drive best-in-class haircare & sales service practices when consumers visit Dealerships’ salons to do Retern’s customised treatments. Additionally, I strategize, planned and oversee the entire set up of a brand new retail scalp centre of Retern Hair and Scalp Institute.Key milestones achieved:❖ Successfully integrated scalp treatments and products to 15 poor-performing hair salons and achieve double their revenue, which remains consistent to date.❖ Increased and Consistently delivered sales target & minimised fluctuations in revenue to achieve better budgetary planning for the central finance team of the company.❖ Successfully planned, organised and oversee 4 open house event for the dealers to promote Retern’s treatments and products to consumers, with each open house event generating the individual salon’s 3-4weeks worth of revenue in a single day, thereby increasing dealers’ orders from Retern.❖ Successfully planned and set up a brand new scalp centre for Retern to have a direct link to end users and build Retern’s branding on a separate level. Show less