Allison Crane

Experience

• 

  Ricoh Business Solutions

  Sept 2008 - May 2012

  Supervisor, Customer Service

  Supervised the Customer Support department, responsible for customer service, dispute management, service contract management, and billing. I was responsible for completing performance evaluations monthly, training of new processes and training of all new hires, providing status reports of team performances to upper management.

• 

  Sightly, Inc.

  Jul 2012 - Jun 2014

  Manager, Customer Service

  Oversee a team of account managers tasked with providing all customer service, ad campaign management, customer onboarding and retention, billing, and accounts receivable. Responsible for all hiring and terminations.

• 

  Franklin Properties

  Jun 2014 - Dec 2016

  Property Manager
• 

  Nicole 4 Fitness

  Jun 2015 - Dec 2016

  Director of Operations
• 

  911 Datamaster

  Aug 2016 - Apr 2022

  Manager, Customer Service
• 

  TeleSign

  Apr 2022 - now

  Director, Global Customer Support

  TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications.• Lead and transform customer support for customers worldwide through a global team • Manage key operational and administrative responsibilities including budget management, reporting, forecasting, etc.• Define and implement robust data and metric-driven operating processes to improve ongoing execution of the support function in alignment with central support function processes. Show less