Syam Krishna

Experience

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  ICT Academy of Kerala

  Jun 2018 - Aug 2018

  Student Intern

  -Hands-on experience in creating interactive webpages using HTML, BOOTSTRAP, CSS, JavaScript-Trained in Mongo DB as database system-Express as back-end web framework -Angular.js as front-end framework-Node.js as backend runtime environment

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  Kerala Blockchain Academy

  Sept 2018 - Jun 2019

  Student

  -Deep knowledge in Ethereum Blockchain, writing smart contracts using Solidity, Web3, and Truffle.-Hands-on experience in building a dApp, test it and deploy it to the Ethereum-Integrating Truffle with Node.JS for dApp Development-Testing dApps-Prior knowledge in IPFS-Knowledge in using Ethereum Client - Geth

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  Sutherland

  Oct 2019 - Dec 2019

  Customer Service Consultant

  - Customer Service Representative in Amazon US (Night Shift)-Answering inbound chats from customers, resolve their primary query (Billing, Account management, Orders), and add value by selling products/services for new/existing customers.-Retain customers through excellent service and attention to detail.-Handle complaints at the first point of contact, aiming to solve customer's query, and escalating to a Team Manager when required-Demonstrating personality traits like High Ownership, Flexibility, and Resilience, Persuasiveness, and Tenacity.-Remain updated with the process, products, technology applications, and utilities. Show less

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  Axis Bank

  Mar 2020 - Jun 2020

  Junior Relationship Officer

  -Relationship Officer in axis bank-Product sale - Car loan -Develop and maintain a good business relationship with clients-Lead generations from the bank and open market sourcing-Identification of right customer, ability to understand customers need, explain various products and convince them about the product offerings-manage overall responsibilities including customer expectations, identifying new business markets and recording customer requirements-Resolving Customer issues and queries Show less

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  ELECTROZONE ENTERPRISES

  Nov 2020 - now

  Manager

  Electrozone Enterprises is the authorised distributors of Exide battery and Lagnuvo inverters.- Managing Inventories and stock -Managing Accounts -Executing Business development-Marketing and sales-Keeping Coustmer Relationship-Handling Coustmer complaints