Keith Chapman

Experience

• 

  Florida Department of Business and Professional Regulation

  Dec 1992 - Jun 2004

  • Directed the daily operation of a division charged with regulatory responsibility for 300,000+ professional licensees. Accountable for 78 employees and 10 field offices. • Assumed and completed highly politically sensitive projects, mitigating negative publicity and cost overruns.• Directed special projects including security, construction and outsourcing.• Prepared correspondence on behalf of Governor’s office and Agency Secretary.• Oversaw customer service call center handling 2,500 calls per month.• Created new legislation implementation procedures. Show less • Managed four program areas and 13 employees encompassing mediations, investigations, inspections and unlicensed activity for five Southeastern Florida counties. • Maximized work quality/team output, resulting in recognition as most productive office. • Presented regulatory and educational updates at local trade association meetings. • Created inspection quality assurance program.• Directed operations of the South Florida Regulatory Field Office, including supervision and training of 10 employees; reviewed and edited confidential investigative reports, subpoenas, correspondence and unlicensed activity monitoring. • Engaged in extensive public contact and maintained close working relationships with state/federal regulatory agencies and city/county officials. • Implemented action plans and efficiencies that turned the least productive office into the most productive, reducing an aged caseload from 11 months to three. Show less

  • Deputy Director

    Jul 2003 - Jun 2004

  • Regional Administrator

    Jun 2002 - Jun 2003

  • Regional Supervisor

    Apr 1998 - May 2002

  • Senior Investigator

    Jul 1993 - Apr 1998

  • Environmental Health Inspector

    Dec 1992 - Jun 1993
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  Altisource

  Oct 2004 - Jul 2011

  National Closing Manager

  • Directed daily operations of a high-volume closing department responsible for final disposition of investor assets, including government, public and privately held REO portfolios. Oversaw closing and funding of up to 3,000+ residential and commercial transactions per month. Managed/coached U.S. staff of 24 full-time employees with shared responsibility for seven staff in Mumbai, India.• Managed 120+ nationwide vendors, including title companies, property managers and real estate agents.• Designed innovative cost reduction strategy resulting in annual savings of $100K+. • Structured personnel, workflows and reporting to comply with investor requirements, reducing timelines by 30%. Show less

• 

  Wyndham Vacation Resorts

  Mar 2012 - Jul 2015

  Manager, Title Services

  • Led three operational teams consisting of 20 full-time staff and a national network of title companies responsible for processing ownership documents, inventory trades and transfers for 150+ worldwide time share resorts across multiple Wyndham brands. • Reduced company escrow bond needs by $20M (10%).• Created process improvement resulting in a 50% reduction in staff, while increasing process efficiency. • Achieved #2 ranking among division managers on Employee Opinion Survey.

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  Altisource

  Oct 2015 - May 2019

  Manager, Field Operations

  • Led daily operations throughout Florida and Georgia for multiple institutional investor portfolios consisting of single, multi-family and new construction homes. Responsible for estimating/assessing potential acquisitions, managing vendors, initial asset renovations, unit turns, property management and final quality inspections. Train new staff on internal systems, processes and client expectations. • Achieved <1% of critical defects on completed projects.• Negotiated/reduced vendor roofing costs by 15%.• Accountable for management of up to 50 projects simultaneously.• Developed vendor quality standards, increasing client signoff acceptance by 25%. Show less

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  Zillow Group

  Jun 2019 - Oct 2020

  Manager, Field Renovations

  • Led a highly skilled team responsible for estimating and renovating single family homes. Responsible for approval of new acquisitions, budgets and financial accountability for newly acquired properties. Negotiated pricing, conducted quality assurance sign-off and rated vendor performance.• Remotely maintained staff engagement/productivity during and post Covid-19 lockdown, providing training on new technology and pandemic business practices.• Approved deployment of $15M+ for new acquisitions and renovation budgets.• Created and presented market specific SOPs and presentations.• Vetted Comparative Market Analysis for accuracy against initial purchase offers. Show less

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  Progress Residential®

  Mar 2021 - now

  National Renovations Director - Estimating