Experience

• 

  Bell atlanticom/bell atlantic meridian systems/wiltel

  May 1984 - Jan 2000

  Senior system technician

  Senior System Technician •Installation, repair, upgrade and Engineering of T1 and PBX/Key systems. •Installation, repair, upgrade and Engineering of Voice Mail Systems•Large call center Site Technician•Training and Software setup of above systems

• 

  Alltel wireless

  Jan 2000 - Feb 2001

  Application engineer iii

  • Cultivated relationships with customers at all levels, to identify their business needs and objectives•Furnished solutions for complex voice and data networking difficulties• Developed RFP and RFI technical and design response and customer presentations •Engineering of Nortel CPE (Option 11c, 51c, 61c, 81c, CSE 1000 Norstar, Call Pilot, OTM, and Symposium) using Configurator and Order Pro •Installation/Repair/Upgrade/Training of PBX/Key systems and Voice Mail Systems

• 

  Presidio

  Feb 2001 - Mar 2018

  Sr system engineer

  • Project Manager for New Systems 500 to 10000 users•Opened a new office in Virginia Beach, VA, to support Voice products•Supported field technicians with Tier 2 engineering support on PBX/Key systems• Provided detailed consulting/presentations for complex voice and data networking of Presidio solutions that would meet the customers’ business objectives for the present and future•Cultivated relationships with customers, at all levels, to identify their business needs and objectives and craft services solutions for them to achieve their business objectives •Translated/Furnished/developed business case proposals for Voice PBX/Key System upgrades, improvements and expansions•Designed Scope of Work for Voice PBX/Key System•Developed RFP and RFI technical and design response and customer presentations •Engineering of Nortel CPE (Option 11c, 51c, 61c, 81c, CSE 1000 Norstar, Call Pilot, OTM, and Symposium) using Configurator and Order Pro•Provided Patch Installation on Meridian 1 systemAccomplishmentso United States Coast Guard --Elizabeth City, -Tiscom, -Camslant, Miller Oil, Harris Publishing, Langley Federal Credit Union, American Red Crosso Provided detail equipment design solution to meet the customer request for new system/upgrades/ additions requirements for Nortel, Cisco, Shoretel that resulted in multiple purchases by customerso Provided detail labor cost for installation of new systems, upgrades and addition requirements requested by the customer that resulted in multiple purchases by customerso Provided tier 2 support for Patch Installation that result in resolving issues caused by softwareo Provided technical support for technician in the field that result in resolving issues caused by software/hardware Show less

• 

  Verizon enterprise solutions

  Mar 2002 - Mar 2017

  Unified communication and collaboration solution architect tier 2

  • Tier 2 Design Approver for IP trunking across Verizon Nationwide Sales Engineer Group• Provided detailed consulting/presentations for complex voice and data networking of Verizon solutions that would meet the customers’ business objectives for the present and future• Develop relationships with customers, at all levels, to understand customer business objectives• Lead architect in providing solution/equipment engineering for SIP trunking, UCCaaS, CMA/CMR/WebEx, VOIP interoperability, Nortel, Shoretel, Cisco, and Avaya VOIP architectures• Translate business requirements into detailed architectures and designs• Provide Scope of Work Designs required for Verizon Solutions• Develop RFP and RFI technical design response/accomplishmentsAccomplishments• Lead Solution Architect for the UC&C Solution purchased by Motorola Solutions, Inc• Lead UC&C Solution Architect for the Louisa County Public Schools Unified Communications and Collaboration as a Service solution(UCCaaS), Private IP (PIP) and Terremark Data Center purchased by Louisa County Public Schoolso Provided UCCaaS design solution to meet customer needs/requirements that resulted in multiple purchases by Louisa County Public Schoolso Provided equipment design solution pricing needs/requirements for UCCaaS solutions that resulted in multiple purchases by Louisa County Public Schools • Virginia Beach Public Schools/Henrico County/ Loudoun County Public Schools/Norfolk State Universityo Provided detail equipment design solution to meet the above customers new system, upgrades, and additions requirements for Nortel, Cisco, Shoretel that resulted in multiple purchases by customerso Provided detail labor cost for installation of new systems, upgrades and addition requirements requested by the above customers that resulted in multiple purchases by customers Show less