Pratik B.

Experience

• 

  Saturnalia - The Techno-Cultural Fest

  Aug 2016 - Aug 2017

  Cultural Representative

  Responsibilities include management of the cultural events

• 

  Entrepreneurship Development Cell Thapar University

  Oct 2016 - Aug 2017

  My responsibilities included planning,advertising,& event organizing.

  • Marketing Event Executive,& Creative Designer

    Oct 2016 - Aug 2017

  • Publicity Coordinator

    Oct 2016 - Aug 2017
• 

  Thapar Movie Club

  Jan 2017 - Aug 2017

  Designer & Video Editor

  Recruited for the post of Designer for CINEYOUTH 2017

• 

  Concentrix India

  Mar 2018 - Nov 2018

  Operations Coordinator

  Main activities and responsibilities:• Manage 60+ daily customer calls; answer customer questions, clarify product offerings, and work to resolve account issues. • Update customer profiles and track unresolved issues in internal CRM system.• Serve as a positive, proactive, and empathetic sounding board for customers; acknowledge complaints and address concerns. Partner with managers to deliver solutions; escalate issues as needed.• Cultivate in-depth product knowledge; attend quarterly trainings and service workshops to develop expertise. Applicable skills:• Able to communicate clearly with others.• Able to work as an individual and as a part of a team.• Computer and administration skills.• Genuine interest in helping customers. Polite, thoughtful, and friendly attitude.• Patience and calmness under pressure - able to handle complaints and difficult situations. Show less

• 

  First Advantage

  Apr 2019 - now

  Operations Analyst

  - Performing Background Criminal Verification for US Applicants those who apply for Job in USA. Adjudicating based on Client Requirement, if a particular Applicant is suitable to be hired for An Organization or not.- Collecting information from local, national and international computer systems- Updating records on local and shared databases - Analyzing data using specialist software and analytical techniques

• 

  HR INDIA SOLUTIONS

  Dec 2022 - Jan 2023

  Human Resources Intern - Recruitment