Riya Kunar

Experience

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  HP

  Mar 2017 - Jan 2020

  Technical Specialist

  • Managed case assignments for technical engineers using Microsoft Excel pivot tables effectively.• Provided technical solutions for all hardware, software, network and Ms Office O365 issues.• Councelled 50% new joinees and achieved significant improvement in their productivity.

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  DXC Technology

  May 2021 - now

  Analyst 2

  Utilized various libraries and algorithms to identify cost-saving opportunities & analyze complex datasets for EDA and predictive modeling.Performed EDA on complex datasets to achieve a 30% reduction in volume.Database Management and Data Query using MySQL.Instituted technical solutions for hardware, software, VPN, and Microsoft Office 365. •Improved customer experience by analysing behavior and delivering user-friendly solutions to enhance turn around time (TAT) and First Contact Issue resolution (FCR).•Collaborated on designing, executing, & monitoring key metrics, reports, & dashboards usingPower BIto facilitate business transformation. Show less